Account Manager

Job Title: Account Manager

Location: Farringdon

Salary: £35,000 per annum Basic Salary + Bonus £3k - £12k OTE

Job type: Full time, Permanent

Carbon Global is a multi-award-winning business development and lead generation agency with a strong focus on the Creative and Healthcare sectors.

The Role:

We're looking for someone to join our growing team of humans, plants and laptops. You will represent some of the most innovative marketing and communication agencies in Europe as their Account and Business Development Manager.

This is not a sales role. You will be working together with your client to identify global brand leaders and reach out to them via phone, email and LinkedIn to set up high-level appointments for them.

The role involves nurturing client relationships, organising information, understanding timelines, balancing to-do lists, and adapting to shifting priorities and strategies.

You will be collaborating with our team of BDMs, your Client Success Manager and Team Assistant to deliver a high-quality, seamless service to our clients.

This is a hybrid position working at our Farringdon office at least two days a week.

We can only consider candidates with a right to work in the UK, we cannot sponsor.

We encourage applications from all walks of life, but unfortunately, we cannot accept applications from Haribo gummy bears as Sam is now vegetarian.

Your Responsibilities:

Outreach:

Representing the client(s) in a professional way
Nurturing prospects, building ongoing relationships and ensuring that all meetings booked are qualified, and communicated well with your client.
Booking two/a number of meetings a week and managing changes in scheduling in a timely manner
Maintaining agreed outreach volumes consistentlyClient Management:

Preparing and leading meetings with the client, building client rapport and trust
Preparing well-written and detailed briefing notes for the client, prior to them attending meetings, with clear objectives and focus areas
Supporting the client strategy with the implementation of bespoke client campaigns
Working with your CSM to ensure ongoing client satisfactionAdmin:

Comfortable using a CRM system, Google Sheets, and following internal processes
Logging conversations with clear actions and next steps
Reading and responding to emails in a timely mannerAbout you:

Required Attributes:

Organised and attentive to client needs
Experience in managing and nurturing relationships
Confident reaching out to new leads to introduce the client
Experience with either Google Workspace or Microsoft Office
Excellent English language skills, verbal and written
Highly focused and organised with a desire to learn and grow
Calm under pressure with the ability to multi-task and prioritise within a constantly shifting environment
Proactive and comfortable contributing to discussions
Self-motivated to problem-solve
Eye for detail
Good communicator and able to read and adapt to social cues
Ability to anticipate and identify client issues
Can take detailed notes during conversations.Desired Attributes:

Experience with CRM systems, ideally Hubspot
Knowledge of GDPR and data protection practices
Touch typing
Additional languagesBenefits:

Hybrid working.
Office drinks/dinner or activity once a month in Central London
Extensive ongoing personal development
Unlimited access to therapy on our well-being platform
Access to company library and company Book Club
Free sanitary products at our Farringdon office
Implemented Anti-harassment Policy
Regular company workshops on a variety of topics, including Mental Health and Wellbeing awareness and Sexual Harassment.
20 days Holiday + 8 public holidays + extra paid day off for your Birthday
x2 Mental Health mornings off/ year
Monthly 1-2-1's with Company Director to discuss development and well-being
A supportive team that values quality work but also believes in a healthy work/life balance
10% Discount on drinks at local Coffee ShopOur Values:

Multidimensional innovation - Implementing strategic decisions from all walks of life, celebrating failures as lessons for further innovation
Integrity - Making choices that are well thought-out, ethical and fair
Human first - Work life does not come at a cost to personal life
Collegiality - Individual thinking, mindful of the collective, allowing space for open collaboration. The things which make us different are valued and respected
Hard work - Passion for ongoing learning and developmentOur Awards:

Best Global Business Development & Lead Generation Agency - Global 100 Awards 2022, 2023, 2024, 2025, and 2026

Please note: Our office is accessible via stairs only

Candidates with experience of or working currently in relevant job titles, including: Account Manager, New Business Manager, Business Development Manager, Business Developer, Lead Generation, Marketing Manager, Partnerships Manager, Client Success, Customer Success, Sales Account Manager, Sales Manager, B2B Sales may also be considered