General Manager

Location: Northampton

Salary: £95,000-£115,000, car, and excellent benefits package

Summary:
We are looking for an exceptional General Manager to lead a large FMCG operation based in Northampton. This is a high-impact role for a strong, commercially driven leader who can manage significant operational scale while creating a culture that is inclusive, vibrant, innovative, and focused on making a genuine difference. The successful candidate will have a strong combination of freight and 3PL experience, with a proven track record of managing large teams and multiple support functions. You will be responsible for driving operational excellence, commercial performance, customer service, and continuous improvement across the operation. This is an opportunity for an entrepreneurial leader who doesn't simply maintain the status quo but actively looks for better ways of working, embraces innovation, and inspires their teams to achieve more.

Key Responsibilities:

Take full ownership of the day-to-day operation and overall site performance
Lead and develop a workforce of 250+ employees
Manage all operational support functions, ensuring effective collaboration across the business
Utilise your experience across both freight and 3PL environments to drive operational excellence
Set clear operational, commercial, and service objectives and ensure delivery against them
Manage budgets, costs, KPIs, and overall commercial performance
Drive continuous improvement, innovation, and operational efficiency
Build strong relationships with customers, suppliers, and internal stakeholders
Ensure high standards of compliance, Health & Safety, quality, and customer service
Develop a strong leadership team and create a culture of accountability and empowerment
Identify opportunities to grow the operation and improve profitability
Challenge existing processes and introduce new ideas, technology, and ways of working
Ensure the operation remains agile and responsive in a fast-moving environment
Key Skills/Experience:

Proven experience operating at General Manager or senior operational leadership level
Strong background across both freight and 3PL
Proven experience managing 250+ people
Experience managing multiple operational support functions
Highly commercially aware, with strong understanding of budgets, KPIs, cost control, and profitability
Exceptional attention to detail and a structured approach to operational management
Strong customer and stakeholder management skills
Proven track record of driving continuous improvement and change
Entrepreneurial mindset with a passion for innovation
Excellent people leadership and team development skills
Resilient, energetic, and comfortable making decisions in a fast-paced environmentProcessing Your Data

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All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role