*You must have strong IT Tech ‘Service Transition’ experience to apply*
We’re looking for an experienced Service Transition Lead to join a maturing, enterprise level IT Service Transition function within a large, complex and highly regulated organisation.
This is a hands on role working across major technology programmes, ensuring new and changed services are ready, supportable and successfully transitioned into live operation.
The role:
Lead Service Transition across multiple projects and programmes.
Own service acceptance, go-live readiness and handover into support.
Work closely with Project/Programme Managers, IT Operations, suppliers and senior stakeholders.
Identify and manage transition risks, issues and dependencies.
Lead Go-Live Readiness and Acceptance into Service checkpoints.
Ensure documentation, knowledge transfer and support arrangements are in place.
Help improve and mature Service Transition processes and governance.
To apply you should have the following:
Strong, proven Service Transition experience – not purely BAU Service Management.
Excellent stakeholder management and communication skills.
Experience managing complex, cross-functional IT transitions.
Strong understanding of ITIL / ITSM environments.
ITIL Foundation required; Practitioner or higher desirable.
Experience of managed service implementations would be highly beneficial.
A pragmatic, collaborative approach with the confidence to challenge and improve.
This is a great opportunity for a Service Transition professional who wants to make a genuine impact and help shape a maturing function.
Salary range of £57,000 - £60,700
24 month fixed term contract (FTC)
Hybrid working (min two days Manchester City Centre office)
35 hour working week + other excellent benefits
Opportunity to shape and improve IT Service Transition within a collaborative Enterprise Technology team.
2 stage interview process - MS Teams & F2F in Manchester
Stuart Graham
Click Recruitment
(url removed)
Salary description
£57000.00 - £60700.00 per year