Service Operations Manager

Service Operations Manager
Competitive Salary
Solihull
Permanent
Full-Time
We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever-expanding team.
Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe?
Then Join our Whale Family!
We are seeking a Service Operations Manager to work 5 days a week in our Service Department in Solihull. Some of the duties are -
The Service Operation Manager will provide leadership & management to the field service, workshop, remount & service office teams. Deliver exceptional customer service leading to sustainable growth and customer satisfaction. Develop, enhance, and embed service processes and working methods. Oversee and improve team performance including Engineer utilisation and efficiency improvements. Lead the service operation to achieve P&L. Lead and promote a positive safety culture throughout the team
We are looking for someone who has
* Senior level service or operational management experience is required for this role
* Must come from a HGV, Plant, Tanker or associated background where quick turn around on repairs are imperative to customer satisfaction.
* Strong interpersonal and team management skills
* Demonstratable evidence of creating and embedding KPI’s and objectives
* Self-motivation and a positive attitude
* Strong communication skills.
* Ability to work on your own initiative and make decisions
* Be an effective team player and actively contribute to our continual improvement culture
* Computer Literate including all MS Office Applications
* Strong organisational, process and project management skills
* Ability to work under pressure and prioritise workload
* Experience in change management would be beneficial.
If this sounds good to you and you feel you have the relevant skills and experience then apply today because not only will you be joining an expanding, enthusiastic and proactive company where no two days are the same, we also have some wonderful benefits on offer.
What are the benefits?
* One off £500 per annum holiday bonus when you take 5 days off in one block
* Bonus scheme based on the performance of the company
* Private medical insurance (BUPA)
* Competitive Company Pension Scheme
* Secure employment with a longstanding supportive business with opportunity for advancement
* Annual pay reviews
* 25 days holiday (plus statutory days) per calendar year – 5 days more than the legal requirement
* £500 Referral Scheme
* Death in service for employees
* Employee assistance programme – offering free wellbeing (mental and physical) and financial advice and support which offers access for you your partner and children under 18 for a Digital GP
* Employee discount scheme including restaurants, holidays, retail vouchers and more
* Cycle to work scheme
* Full training, equipment and PPE provided
* Long service awards
* Free parking
Please note applications will not be reviewed until w/c 31st August 2026