About the Role
This temporary ongoing role will support the smooth running of daily sales operations, helping to process customer orders, coordinate service activity, and maintain excellent customer relationships.
Key Responsibilities
Process a high volume of spare parts orders accurately and efficiently.
Issue order confirmations and ensure customer transactions are handled promptly.
Maintain accurate pricing information and ensure customer contracts are kept up to date.
Produce and share monthly sales reports to support business planning and performance tracking.
Support the sales and engineering teams in achieving departmental objectives.
Handle incoming customer calls and manage high volumes of customer emails professionally.
Build and maintain strong relationships with existing customers to support parts sales.
Coordinate technician jobs from initial booking through to completion and timely invoicing.
Order parts for service and repair work, ensuring availability within required timescales.
Arrange service schedules with Field Engineering teams.
Resolve customer queries, issues, and complaints through to completion.
Share customer feedback internally to help improve service quality and performance.
Work closely with Sales Managers on promotional campaigns and customer outreach activity.
Ensure every customer receives a positive, professional, and efficient service experience.
Skills and Experience Required
Minimum of 5 GCSEs at grades A-C / 4-9, including English and Maths.
At least 3 years' experience in sales administration, order processing, or a similar customer-focused administrative role.
Strong organisational skills with the ability to manage competing priorities and deadlines.
Excellent communication skills and a professional, customer-first approach.
Confident IT skills, including Microsoft Word, Excel, and Outlook.
Experience using SAP, CRM systems, or similar business systems would be highly desirable.
High attention to detail with strong accuracy levels.
Ability to work both independently and collaboratively as part of a wider team.
Desirable
NVQ Level 2 or 3 in Customer Service, Business Studies, or a related subject.
Experience in inventory control, parts coordination, or supply management.
Recent graduate with relevant placement or practical business administration experience.
If you are an experienced administrator who enjoys customer contact, accurate order processing, and working closely with sales and engineering teams, we would like to hear from you. R43
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies
Salary description
£14.58 - £14.58 per hour