Technical Planner/Scheduler

Location: Chesterfield, Derbyshire

💼 Job Type: Full-time, Permanent

💰 Salary: Competitive

Edwards Employment Solutions are looking for a Technical Planner/Scheduler to take control of engineer deployment – balancing planned service visits with urgent jobs, and optimising routes to get the most from every working day.

As a Technical Planner/Scheduler, you’ll play a key role in keeping the business moving by ensuring engineers are effectively scheduled and resourced for service visits, calibrations, installations, and urgent breakdowns across the UK.

You’ll balance forward planning with real-time response, making sure engineers are equipped with the right information, tools, and parts while optimising travel routes to minimise downtime.

Your focus will be on efficiency, communication, and customer satisfaction – ensuring service standards are met and exceeded.

🔹 What you’ll do:

Plan, schedule, and optimise engineer diaries for both planned and reactive jobs across the UK

React quickly to urgent breakdowns while protecting planned schedules

Optimise travel routes using mapping and scheduling software

Ensure engineers have correct job packs, stock, and site access details

Confirm appointments with customers and provide timely updates

Keep engineers informed of schedule changes and customer requirements

Manage customer expectations when delays or reprioritisation occur

Track utilisation, first-time fix rates, and scheduling efficiency

Provide data to support reporting on service KPIs

Assist in the development of improved scheduling tools and processes

🔹 What we’re looking for:

Highly organised with strong geographical awareness

A confident communicator, able to handle competing demands

Proactive, adaptable, and calm under pressure

Experienced in transport/logistics planning, fleet routing, or technical scheduling

From a background in field service operations (utilities, engineering, HVAC, telecoms, or similar)

IT literate, ideally with knowledge of scheduling software, route optimisation tools, and CRM systems

🔹 Why join us?

Opportunity to join a leading company with a strong reputation in its field

A varied and fast-paced role with real responsibility

Work within a supportive and collaborative team environment

Competitive salary and benefits package

📩 Apply now with a current CV - or call the office on (phone number removed)