Location: Havering (Office-based with some home working available)
Salary: £18.92 hour PAYE
Term: Temp, initially 3 months
The Opportunity
Our client is seeking a dynamic Process & Debt Recovery Officer to become part of a vibrant Highways, Traffic & Parking team. This role presents an exciting chance for an individual with exceptional customer service skills who thrives on problem-solving, investigating cases, and making fair, evidence-based decisions.
Key Responsibilities
In this engaging position, the successful candidate will:
Investigate and respond to parking-related challenges, representations, and appeals.
Review evidence and make decisions in line with legislation and council policies.
Handle customer enquiries via telephone, email, and written correspondence.
Manage Penalty Charge Notice (PCN) processes from issue through to resolution.
Process debt recovery cases and liaise with enforcement agents as needed.
Prepare documentation and evidence packs for London Tribunals and court proceedings.
Support permit applications and general parking administration.
Maintain high levels of accuracy while adhering to service targets and deadlines.
What We're Looking For
Our client is looking for candidates who possess:
Experience in parking, debt recovery, enforcement, or a customer service environment.
Strong written communication skills with the ability to draught professional responses.
Comfort in dealing with challenging or sensitive customer situations.
The ability to assess evidence, make balanced decisions, and follow legislation and procedures.
Excellent organisation skills to manage a busy workload effectively.
A keen attention to detail and accuracy.
Desirable Experience
Candidates with the following backgrounds will be particularly attractive:
Parking enforcement or parking administration.
Knowledge of PCN processes or debt recovery procedures.
Experience in a target-driven environment.
Qualifications
A City & Guilds Assured Notice Processing qualification (or equivalent) is desirable, with a commitment to obtain it within six months if not held.
What's on Offer
Hybrid working arrangements (subject to manager agreement).
Training and development opportunities.
A supportive team environment.
The chance to develop specialist knowledge within parking and debt recovery services.
This role is perfect for those coming from parking services, local government, debt recovery, appeals processing, customer service administration, enforcement support, or contact centre environments handling complex cases.
If this sounds like the opportunity for you, consider taking the next step in your career!
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Salary description
£18.92 - £18.92 per hour