Position Title: Well being Adviser
Reports To: Student Well being and Inclusion Manager
Grade: NG6
Location: Harrow / West End Sites (Flexibility to work across all University sites required)
Job Purpose
Situated within the Student Support and Residential Life service cluster, the Well being Adviser plays a key role in providing specialist well being-related advice and support to students, collaborating closely with internal and external partners.
Key aspects of the role include:
Proactive & Early Intervention: Developing tailored support for students facing significant personal barriers to study.
Safeguarding & Crisis Support: Safeguarding vulnerable students through direct intervention, signposting, or referrals.
Health Promotion & Training: Designing and delivering innovative health promotion activities and training staff and students on student support and safeguarding.
Main Responsibilities & Accountability's
1. Student Casework
Receive and manage referrals for students needing specific support interventions, including assessing, planning, and reviewing individual ongoing requirements.
Provide initial advice and case contact for students experiencing trauma or who are victims of crime (including hate crime and gender-based violence). Flexibility with working hours may be required for urgent situations.
Identify and escalate safeguarding risks for vulnerable students.
Work closely with the Head of Student Support & Residential Life on fitness-to-study matters, case conferences, and follow-up support.
2. Partnership Working
Liaise with key internal stakeholders (Senior Tutors, Disability Tutors, Course Leaders) to plan, coordinate, and monitor individual care and progression plans.
Manage relationships with local health providers (GPs, sexual health services, drug/alcohol services) to ensure easy access for students on-site.
3. Service Design & Development
Lead the development of accessible support services for disadvantaged or underrepresented student cohorts (e.g., care-experienced and estranged students).
Design, deliver, and evaluate student health promotion programs tailored to the student life cycle, in collaboration with the Student's Union.
Contribute to training workshops for students and staff to support a whole-university approach to well being.
Stay updated on HE sector best practices, research, and innovative support approaches through external networking.
Participate in regular policy and procedure reviews to ensure evidence-based, compliant practices.
Undertake other duties appropriate to the grade as required.
Context & Dimensions
Directorate Context: Part of a small team within Student and Academic Services (SAS), providing support across West End and Harrow campuses.
Autonomy & Impact: Requires a high degree of autonomy, workload management, and stakeholder engagement. No direct line management or budgetary responsibilities.
Health & Safety: Maintain an active understanding of individual health and safety responsibilities and workplace risk awareness.
Person Specification
CategoryEssentialDesirable
Qualifications* Degree-level education OR equivalent experience in welfare/support within HE, health, or social care.* Professional qualifications (e.g., Social Worker, Occupational Therapist).
* Professional body accreditation/registration.
* Specialised training (e.g., Sexual Violence Liaison, Mental Health First Aid Instructor, Advocacy).
Experience & Knowledge* Assessment of support needs and risk management, including statutory referrals.
* Experience working in FE/HE or community social care with high-need individuals.
* Effective casework management, record-keeping, and crisis response.
* Understanding of legal, equal opportunity, and safeguarding issues in HE.
* Experience delivering well being/mental health training.
* Strong internal and external networking capabilities.
* Experience working with young adults and marginalised groups.
* Detailed understanding of barriers impacting learning.
Skills & Abilities* Competence in managing client crises and making appropriate referrals.
* Excellent interpersonal and communication skills with vulnerable individuals.
* Clear understanding of confidentiality and professional boundaries.
* Emotional resilience and ability to work calmly under pressure.
* Strong collaborative, organisational, and time-management skills.
* Proficient in digital tools (Microsoft 365, social media, web developments).
* Proven skills in designing and delivering wellbeing and inclusion training.
Other Requirements* Satisfactory Enhanced Disclosure and Barring Service (DBS) check.
* Commitment to an inclusive, fair learning environment free from harassment and discrimination
Salary description
£28.00 - £30.00 per hour