Title: Receptionist & Booking Clerk
Location: Braintree, Essex (Hybrid)
Hours: (Part-Time)
Type: Self-Employed
Pay: £ Base + Bonus/Commission earning opportunity
Our client, a Braintree-based medical Aesthetics, Skin & Laser Clinic is looking for an experienced, friendly and highly organised Clinic Receptionist to manage our front-of-house service.
You must be extremely confident using a computer, ipad, iphone, booking systems and CRM platforms and have excellent customer service and communication skills.
Part-Time
- 3-4 days per week
- Monday: 10.00 am–5.00 pm
- Tuesday: 11.00 am–7.00 pm
- Wednesday: 10.00 am–8.00 pm
- Thursday: 11.00 am–7.00 pm
Responsibilities
- Open the clinic at the beginning of the day and securely lock up when required.
- Welcome clients and check them in on our system.
- Ensure medical history and consent forms are completed.
- Take treatment payments and deposits.
- Check clients out and rebook future appointments.
- Add accurate notes to client records.
- Follow up with clients who have outstanding deposits.
- Respond to enquiries through WhatsApp and social media.
- Manage appointments using the clinic booking system.
- Maintain a professional and welcoming reception area.
- Support the smooth running of the clinic.
Essential requirements
- Previous receptionist, front-of-house or customer service experience.
- Excellent IT, computer and systems skills.
- Experience using booking, CRM or diary-management systems.
- Confident handling payments and client information.
- Excellent communication and people skills.
- Friendly, professional and passionate about customer service.
- Highly organised, reliable and attentive to detail.
- Trustworthy and confident taking responsibility for opening and securing the clinic.
- Must hold a valid driving licence and have reliable access to a vehicle.
- Must live within a reasonable commuting distance of Braintree.
- Available to work all listed hours on-site.
Experience within an aesthetics clinic, beauty salon, medical practice, dental practice or healthcare setting would be highly beneficial.