Job Title: Technical Support Specialist
Location: UK
I. Mission of the Role
As a key bridge between our product and clinical applications, you will
be responsible for providing professional product training, treatment
plan explanation, and full-cycle technical support to doctors and
customers. Your work will ensure accurate and effective clinical use of ourproducts, while continuously enhancing customer satisfaction.
II. Core Responsibilities
1. Conduct medical product and system training for doctors, covering
product operation, system usage, and related medical knowledge
through online or offline sessions.
2. Communicate with doctors in the UK regarding patient cases,
interpret the logic of Smartee treatment plans, and answer clinical
questions.
3. Provide pre‑ sale and after‑ sale technical support to ensure timely
and accurate guidance for customers throughout the product
journey.
4. Support industry exhibitions, academic conferences, and corporate
events in the UK by delivering product demonstrations, technical
presentations, and medical content.
5. Respond to medical and technical inquiries from customers, maintain
positive client relationships, and continuously improve service
satisfaction.
6. Perform other duties as assigned by management.
III. Requirements
1. Essential: Solid medical knowledge or in- depth experience in digital design
for clear aligners (e.g., understanding of tooth movement animation,
appliance manufacturing logic).
- Excellent communication skills in English, both written and verbal,
with the ability to convey complex technical and clinical information clearly to doctors.
- Strong learning ability and problem- solving skills, able to quickly grasp new product logic and adapt to a cross- cultural, collaborative work environment.
2. Preferred:
- 3‑ 5 years of experience as an animator/designer in the clear aligner industry, familiar with the end‑ to‑ end digital design‑ to‑ production process.
- Medical education background or clinical work experience in a hospital setting (especially in dentistry, orthodontics, or related fields).
IV. We Offer
- A clear career development path and internal promotion opportunities.
- An open, collaborative, and growth‑ oriented work environment.