High-growth Insurance start-up | Graduate Claims Handler | Hybrid (Bristol office) | £28-30K DOE
About the firm
Our client is committed to delivering fair, fast, and transparent insurance solutions. They pride themselves on operational excellence and a customer-first approach. They are looking for empathetic and organised Claims Handlers to join their Operations team to ensure our customers receive seamless support during the claims lifecycle.
This is a great opportunity for bright, driven recent graduates or school leavers to make a difference in a rapidly growing InsurTech company that is leading the UK market. Their team is growing more than 3x this year to keep up with demand - it's a great time to get involved!
This is a crucial role as they aim to grow rapidly into 2026 while maintaining high-quality customer support standards.
Role Purpose
As a Claims Handler, you will be the face of their firm during the moments that matter most to their customers. You will manage insurance claims from initial notification through to settlement, ensuring every case is handled efficiently, accurately, and with genuine empathy. This role requires excellent people skills, organisation, and a drive to learn.
Your goal is to deliver high-quality outcomes for customers and clients while maintaining strict adherence to regulatory standards.
Key Responsibilities
- Proactively receive and register new claims via telephone, email, and their ENOL (Electronic Notice of Loss) systems.
- Verify documentation, assess policy coverage, and determine the validity of each claim.
- Make informed decisions on claim settlements and communicate outcomes clearly to all parties.
- Maintain meticulous audit trails and accurate records within their claims management system.
- Serve as the primary point of contact for policyholders and business partners, providing clear guidance on the claims process.
- Foster strong professional relationships with key stakeholders to ensure smooth operational delivery.
- Identify and investigate potentially fraudulent claims, escalating where necessary.
- Work closely with external partners, including legal firms and loss adjusters, to resolve complex cases.
- Ensure all activity aligns with internal policies, FCA guidelines, and industry best practices.
- Identify and handle complaints in line with company procedures and contribute ideas for process improvement.
Skills & Competencies
- Exceptional interpersonal skills with the ability to convey complex information simply and empathetically.
- A sharp eye for detail when reviewing policy wordings and evidence.
- Proven ability to manage a high-volume caseload and prioritise tasks under pressure.
Qualifications & Experience
- Any experience in insurance, claims handling, or a high-level customer service environment is highly desirable.
- Good A-level results and a 2:2 qualification degree are viewed highly, but not a requirement
- A basic understanding of insurance principles and policy structures.
- Must be based within a commutable distance of Bristol for regular in-person team meetings.
Compensation and benefits
- Base salary of £28-30K DOE + bonus
- Hybrid role but with 3 days per week in a modern office space in Bristol
- Rapid progression opportunities at a rocketship insurance firm
- 1:1 mentoring with experienced professionals to guide your career progress