Business Support Manager

Rugby Based - working in the office
£32-35k
37.5 hours per week Monday to Friday
Must be able to travel abroad over the Easter period - 2 weeks
Our client a very worth while children's charity in Rugby is seeking a forward thinking, proactive individual who will be responsible for the day-to-day management, coordination and administration of key organisational areas including Human Resources (HR), Information Technology (IT), Governance, and Office Management in its broadest sense.
Main tasks:
* Business Support and Operational Management
Oversee the effective day-to-day running of the business
Act as a central coordination point for HR, IT, governance and office services
Support the COO in implementing operational plans and organisational priorities
Identify and implement improvements to systems, processes and ways of working
* HR
Manage HR administration processes including recruitment, onboarding, contracts and record-keeping
Ensure HR policies are up to date, compliant with legislation and effectively implemented
Act as first point of contact for HR queries and provide guidance to managers and staff
Support performance management, training and staff wellbeing initiatives
* IT
Oversee the administration and coordination of IT systems and services
Liaise with external IT providers to ensure reliable and secure infrastructure
Ensure staff have appropriate access to systems and receive necessary support
Promote effective and secure use of digital tools across the organisation
* Governance and Compliance
Support governance processes including Board and committee administration, including minute taking and admin for the Trustees and Senior Leadership Team
Collating papers and maintaining records
Ensure organisational policies and procedures are documented, maintained and adhered to
Monitor compliance with legal, regulatory and best practice standards, supporting the designated Company Secretary
* Office Management
Ensure the efficient and professional running of the office environment (physical and virtual)
Oversee facilities, equipment, supplies and service contracts
Maintain a safe, compliant and welcoming workplace
Support the coordination of meetings, events and internal communications, including outside core business hours
* General Support
Provide high-level administrative and operational support to the Senior Leadership Team
Assist with organisational planning, reporting and monitoring of key activities
Take on projects and additional responsibilities as required - ie co-ordination of volunteers on their Easter event
Person Specification
Excellent communication skills (written and verbal), including proficient understanding of all social media platforms
Strong organisational and administrative skills with attention to detail
Experience across business support functions such as HR, IT coordination, governance or office management
Flexibility to work occasional evenings and weekend to meet the needs of our volunteers
Able to multitask and work to tight deadlines
High level of integrity, discretion and professionalism
Strong interpersonal skills
Proactive and solution-focused approach
The ability to travel to Lourdes for two weeks each Easter to deliver the largest annual event for the charity
Excellent leadership, communication, and interpersonal skills
Desirable
Experience working in the charity or not-for-profit sector
Experience working in cross-cultural environments.
Interested? Please call us for an informal chat about the role. If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful.
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