Location: Gloucester
Salary: Up to £32,000 per annum
Position: Permanent, Full-time
Our client, an established IT services and managed technology provider, is looking for an IT Support Engineer to join their growing technical team in Gloucester.
This is a great opportunity for a capable 1st/2nd Line Engineer who wants to broaden their technical experience and take on more responsibility across Microsoft 365, networking, cloud technologies and infrastructure.
Rather than being limited to service desk support, you'll have the opportunity to troubleshoot more complex issues, contribute to technical projects and occasionally visit customer sites to complete installations and resolve problems.
What you'll do
Provide 1st and 2nd Line technical support across a varied customer base
Troubleshoot Microsoft 365, Windows and general infrastructure issues
Support Microsoft 365 administration, migrations and deployments
Work with Microsoft Intune and modern workplace technologies
Diagnose networking issues across IP addressing, routers, switches, Wi-Fi and connectivity
Assist with firewall configuration and troubleshooting
Support hardware, telecoms and VoIP environments
Take ownership of technical issues through to resolution
Complete installations, fixes and project work at customer sites when required
Contribute to larger technical projects, including Microsoft 365 migrations and infrastructure changes You'll work closely with other engineers in an office-based technical team, sharing knowledge and helping deliver reliable support and project work for customers.
What we're looking for
We're looking for someone who already has a good grounding in IT support and is ready to develop towards a stronger 2nd Line skill set.
Ideally, you'll have:
Previous experience in a 1st/2nd Line or 2nd Line IT support position
Good knowledge of Microsoft 365 administration and support
An understanding of Microsoft Intune and modern workplace technologies
Good networking fundamentals, including TCP/IP, DNS, DHCP and routers
Experience troubleshooting network and connectivity issues
An understanding of firewall configuration and troubleshooting
Strong general Windows and hardware troubleshooting skills
The confidence to investigate unfamiliar technical problems
The ability to manage technical tasks and projects through to completion Previous experience working for an MSP or IT services provider would be particularly valuable, although candidates coming from a strong internal IT support environment will also be considered.
Microsoft or networking certifications would be beneficial but aren't essential.
The opportunity
Our client has been delivering IT and technology services for more than 20 years and supports businesses across a broad range of technologies.
The environment goes beyond traditional desktop support, with exposure to areas including:
Microsoft 365 and Intune
Cloud technologies
Networking and Wi-Fi
Firewalls and connectivity
VoIP and telecoms
Cyber security
PCs, laptops and wider IT hardware
Customer installations and infrastructure projects It's an environment that will suit an engineer who enjoys learning, problem-solving and taking ownership, rather than simply escalating anything outside the standard support process.
Why join?
Salary up to £32,000, depending on experience
Broaden your experience across support, networking, cloud and infrastructure
Gain greater exposure to Microsoft 365 and modern workplace technologies
Work on customer projects rather than being limited to service desk tickets
Develop towards a stronger 2nd Line / Senior Support Engineer position
Join an established technical business with a varied customer base
Work alongside other engineers in a collaborative, office-based environment If you're an IT Support Engineer looking to build your technical skills, take ownership of more challenging issues and gain exposure to project work, we'd be keen to hear from you.
Apply now to find out more about the role and the team
Salary description
£30000.00 - £32000.00 per year