4-6 months
Remote
£610 per day inside IR35 - Umbrella only
Active SC cleared or SC eligable
The Server Tooling and Orchestration Specialist is responsible for the implementation, optimisation, and ongoing support of various infrastructure tooling and orchestration platforms. These platforms are used to deliver automated request fulfilment, event management and workflow automation across customer environments. The role provides technical ownership of runbooks and integrations with ServiceNow, SCOM, Active Directory, Azure AD / Entra ID and related enterprise platforms.
Operating within a highly governed, ITIL-aligned service model, the post-holder ensures automation services are available, secure, compliant and delivered in line with agreed SLAs, change controls and operational standards.
Key Responsibilities
Administer, support and maintain assigned infrastructure tooling environments including Microsoft System Centre Orchestrator
Maintain the availability, health, performance and resilience of production and non-production SCORCH environments
Support, troubleshoot and optimise SCORCH runbooks and PowerShell-based automation workflows used for request fulfilment and operational automation
Diagnose and resolve failed automations, integration issues and workflow errors impacting business or operational services
Manage integrations between SCORCH, ServiceNow, SCOM, Active Directory, Azure AD / Entra ID, Exchange Online, Microsoft Teams and other connected platforms
Plan, schedule and control lifecycle activities including patching, upgrades, capacity management, release activity and platform maintenance
Produce and maintain operational documentation, runbook guidance, knowledge articles and support procedures
Investigate incidents and problems relating to automation services, supporting root cause analysis and service improvement activity
Ensure all changes are delivered in accordance with agreed standards, security controls, customer processes and defined change windows
Support service restoration and major incident activity where automation, monitoring or integration services are impactedSkills Required
Strong hands-on experience administering, supporting and troubleshooting Microsoft System Centre Orchestrator, ideally SCORCH 2022 or later
Experience designing, maintaining, testing and deploying Orchestrator runbooks in enterprise environments
Advanced PowerShell scripting experience, including automation using Active Directory, Exchange Online, Azure AD / Entra ID
Experience integrating SCORCH with ServiceNow, including ITSM workflows, automated ticket creation, request fulfilment, REST API and OAuth-based integrations
Knowledge of Microsoft SCOM integration, alert processing, event management workflows and monitoring-tool integration
Microsoft SQL Server administration fundamentals relevant to Orchestrator databases and platform support
Strong troubleshooting and problem-solving skills, with the ability to diagnose complex automation, runbook, database and integration issues
Experience supporting lifecycle activities such as patching, upgrades, resilience testing, capacity management and platform transitions
Ability to understand automation logic, workflow design, runbook content and operational dependencies across large customer environments
Experience working within an ITIL-based environment (Incident, Change, Problem, Release Management) with the ability to manage support queues and workload to meet SLA targets
Strong communication, documentation and stakeholder management skills, with the ability to clearly explain technical issues and recommendations
Proactive and self-motivated, with the ability to work independently and take ownership of tasks and issues
Ability to remain calm and effective under pressure, particularly during critical situations
Flexibility to support out-of-hours activities where requiredDesirable
Experience with Kelverion Integration Packs, including ServiceNow REST, SQL Server, data manipulation, text manipulation and runbook management
Experience supporting highly available SCORCH architectures, SQL Always-On Availability Groups, Hyper-V Replica or equivalent resilience technologies
Experience with VMware PowerCLI, virtualisation platforms, hybrid Data Centre environments or wider infrastructure automation tooling
Customer-facing experience with a strong focus on service delivery, operational ownership and stakeholder confidence
Experience working within secure, regulated or highly governed customer environments
Essential Criteria
Must have, or be able to obtain SC clearance
Experience supporting Microsoft SCORCH runbooks and automation services
Runbook development, troubleshooting, PowerShell automation and lifecycle management.If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website
Salary description
£600.00 - £610.00 per day