What you’ll be doing
* Work closely with the sales team to scope, design and deliver technology solutions that meet client needs.
* Support the 2nd line support team by taking ownership of technical tickets and issues that require deeper investigation or escalation.
* Provide confident technical input across a broad range of technologies, acting as a trusted advisor internally and externally.
* Share knowledge across the team, contribute to continual improvement, and support colleagues through coaching and collaboration.
* Assist with solution scoping, customer onboarding, documentation, innovation and R&D activity.
* Help maintain business continuity by supporting the service desk and colleagues when needed, including occasional call handling.
Essential skills and experience with….
Microsoft 365, Entra and Azure & Windows Server
• Willing to go the extra mile and contribute positively to the team culture.
• Self-learning, self-managing and self-aware, with the drive to keep developing.
• A teachable team player who supports colleagues and helps knowledge transfer across multiple teams.
Why this role matters
* You’ll help bridge the gap between sales, technical delivery and support so customers receive solutions that are well scoped, well implemented and well supported.
* You’ll increase technical resilience across the business by sharing expertise and supporting escalated issues.
* You’ll play a practical part in customer onboarding, knowledge transfer and continued innovation across the company.
Please understand this company are in 5 days a week – not Hybrid or Remote, also you need to drive for this option, this company are not near any public stops
Salary description
£35000.00 - £40000.00 per year