Account Manager

Account Manager (On-site) – Gi Group

Salary: Up to £36k dependent on experience
Contract: Full-time, permanent
Hours: Monday to Friday
Location: Coventry (on-site)

We’re looking for a proactive, commercially minded Account Manager to manage and develop a key on-site client relationship, supporting the delivery of recruitment and workforce management solutions. You’ll be the main point of contact for the client, understand their staffing requirements, coordinate with internal teams, and ensure consistently high service levels.

This is a fast-paced role suited to someone who is organised, customer-focused, and confident managing multiple priorities.

Key responsibilities

Manage day-to-day relationships with the allocated client and act as a trusted point of contact.

Understand client requirements and develop effective recruitment, staffing, and workforce solutions.

Work closely with recruitment and operations teams to fulfil vacancies and meet agreed service levels.

Coordinate candidate activity including bookings, availability, schedules, and workforce requirements.

Monitor performance indicators such as attendance, coverage, delivery, and client satisfaction.

Provide regular updates, reports, and performance information to clients and internal stakeholders.

Identify risks, service issues, and opportunities for improvement, escalating where appropriate.

Build strong, long-term relationships through responsive and professional communication.

Support client reviews, business planning, and discussions on future workforce needs.

Maintain accurate client, candidate, and account records across CRM and reporting systems.

What we’re looking for

Experience in account management, recruitment, staffing, workforce solutions, customer service, or a similar client-facing role.

Strong relationship management and communication skills (verbal and written).

Commercial awareness and confidence discussing service delivery, performance, and client requirements.

Excellent organisational and time-management skills, with the ability to manage competing priorities.

Proactive, solutions-focused mindset with a strong commitment to client satisfaction.

Confidence handling queries, resolving issues, and managing expectations professionally.

High attention to detail, especially when maintaining records, reporting, and compliance documentation.

Ability to work to deadlines and targets in a fast-paced environment.

What you’ll get

The opportunity to manage and develop valued client relationships.

Exposure to recruitment operations, workforce planning, and commercial account management.

A varied role with clear impact on client satisfaction, business performance, and service delivery.

A supportive team environment with opportunities for development and progression.

What we offer

Award-winning benefits package.

Structured training and ongoing professional development.

A supportive, values-led culture with clear development pathways.

Recognition for high performance and contribution to client and business success.

Additional information

Gi Group is an equal opportunities employer and welcomes applications from candidates of all backgrounds.
Applicants must have the right to work in the UK.

If you’re commercially aware, relationship-focused, and enjoy delivering excellent client service while developing successful accounts, we’d love to hear from you — apply now