A very exciting opportunity to join a UK based UK AI Hyperscaler who are building and operating AI infrastructure and data centres across the country as part of the UK's growing sovereign AI capability.
The NOC Engineer will join the Operations Centre on a 24x7 basis and will act as the first point of technical response for infrastructure alerts, incidents and service requests, keeping customer-facing AI services stable and well supported.
Role responsibilities:
Monitoring network, power, environmental, server and GPU alarms, responding within SLA
Performing initial troubleshooting and incident triage
Owning tickets through to resolution with accurate documentation
Escalating clearly to engineering, field operations or vendors when required
Coordinating site access, dispatch requests and maintenance windows with field engineering/Smart Hands providers
Managing shift handovers and keeping knowledge articles currentRequired experience:
Experience in a NOC, data-centre operations, infrastructure support, managed services or technical operations environment
Comfortable working independently on a 24x7 shift pattern
Linux systems administration knowledge is essential
Experience using an ITSM/ticketing tool (ServiceNow, Jira Service Management, HaloITSM, FreshService or similar)
Data-centre or AI/GPU infrastructure exposure is advantageous
The NOC Engineer position is fully remote for the remainder of this year but candidates will need to be based roughly within a 60 mile radius of Bristol or Newport. This will be a shift based role covering a 24/7 operation.
Candidates are needed to start within the next six weeks so please apply for immediate consideration.
If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website
Salary description
£35000.00 - £55000.00 per year