Business Systems Coordinator

Business Systems Coordinator
Location: Halesworth, Suffolk
Hours: Full-time, Monday to Friday
Salary: Negotiable DOE
Contract: Permanent

Hales Group are recruiting for a Business Systems Coordinator to join our client based in Halesworth, Suffolk.

This is an exciting opportunity to join a growing business in a newly created role where you'll develop into the company's in-house systems expert while gaining exposure to multiple areas of the business.

We're looking for a technically minded and enthusiastic individual who enjoys solving problems, working with data, learning new systems and finding smarter ways of doing things. This role would suit someone with strong IT and Excel skills who is looking to take the next step in their career in business systems, operations and process improvement.

Working closely with senior colleagues, you'll support the development of systems, reporting, customer processes and operational efficiency across the business, with genuine opportunities for long-term progression.

Key Responsibilities
Become the in-house expert for the company's ERP system
Support the onboarding and ongoing management of key customer accounts
Coordinate EDI requirements and customer-specific processes
Investigate and resolve operational, systems and process-related issues
Act as a key link between office, warehouse and external partners
Assist with software enhancements, integrations and system testing
Produce reports and analyse business data using Excel and internal systems
Support KPI reporting and performance monitoring
Maintain technical, compliance and product documentation
Assist with customer questionnaires and compliance requests
Support export documentation, freight quotations and logistics administration
Identify opportunities to improve efficiency and reduce manual processes
Help organise and standardise business information and procedures
Support continuous improvement projects across the business About You - We are looking for someone who is:

Confident using IT systems and business software
Highly proficient in Excel and comfortable working with data
Naturally curious and enjoys investigating problems
Organised, methodical and detail-oriented
Able to manage multiple priorities effectively
A strong communicator who can build relationships across different teams
Self-motivated and keen to learn new systems and processes
Interested in business improvement, automation and technology Experience in any of the following would be advantageous:

ERP systems
EDI processes
Microsoft 365 applications
Power BI
Reporting and data analysis
Process improvement initiatives
Automation tools and AI technologies
Logistics, supply chain or customer operations Why work through Hales Group?
All our Consultants are committed, experienced and qualified, and have been supporting candidates across the area for many years. We treat candidates as our customers and aim to find the right job solution for you.

Hales Group Ltd collects and retains applicant information to monitor our recruitment processes, ensure compliance with Equal Opportunities legislation and, where appropriate, share future job opportunities. If you do not wish for your details to be stored, please contact your local branch