Account Manager

Account Manager
Location: Rochester
Contract Type: Permanent
Salary: Up to £35,000 DOE
Working Pattern: Full Time

Our client, a well-established and growing manufacturer based in Rochester, is looking for a proactive and customer-focused Account Manager to join their team. This is a fantastic opportunity to take ownership of a portfolio of client accounts, acting as the key point of contact throughout the entire project lifecycle, from quotation through to production and delivery. If you enjoy building strong client relationships, coordinating multiple projects, and working closely with production teams, this could be the perfect role for you.

Key Responsibilities:

Build and maintain strong relationships with key clients and multiple stakeholders
Take full ownership of a portfolio of customer accounts, acting as the primary point of contact between the business and customers
Challenge and support customer briefs where appropriate, providing expert recommendations and value-added solutions
Maintain high levels of customer service in line with company SLAs and KPIs
Provide internal support and coordination for external sales representatives and assigned customer accounts
Produce clear and accurate works instructions for different departments
Identify opportunities to upsell and cross-sell products and services across existing accounts
Attend customer meetings and site visits as required

Who You Are:
We are looking for a vibrant individual who embodies the following qualities:

Previous Account Management experience within the manufacturing industry
Excellent communication skills with the ability to build relationships at all levels
Strong organisational and project management skills with the ability to manage multiple deadlines
A proactive and inquisitive approach with excellent problem-solving abilities
High attention to detail and the ability to interpret technical specifications accurately
Experience using CRM or MIS systems would be advantageous
Flexible, self-motivated, and committed to delivering outstanding customer serviceIf you're looking for your next challenge in Account Management and have experience we'd love to hear from you.

How to Apply:
Interested candidates are encouraged to submit their CV outlining their relevant experience. Applications are being reviewed immediately, so apply today to avoid missing out on this exciting opportunity.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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