IT Support Specialist - Cambridge/Hybrid

IT Support Specialist

We're working with a well-established and growing IT company that specialises in delivering comprehensive technology solutions to business clients. With a strong focus on innovation and customer satisfaction, they've built a reputation for exceptional IT support services and a collaborative, close-knit team culture. As part of a wider family MSP, they offer the backing and opportunities that come from being part of a larger, growing business.

As part of their continued growth, they're now looking for an experienced and motivated IT Support Specialist to join their helpdesk team. This is primarily a helpdesk and cloud-focused role covering 1st, 2nd, and 3rd line support, with particular emphasis on Microsoft 365, Intune, and Microsoft security technologies.

The Role

Providing 1st to 3rd line technical support across a varied client base
Diagnosing and resolving issues across Windows, Microsoft 365, cloud services, networks, and associated technologies
Configuring, managing, and troubleshooting Microsoft Intune, including device enrolment, compliance policies, configuration profiles, and application deployment
Administering Microsoft 365 and Entra ID, including users, groups, authentication, Multi-Factor Authentication, and Conditional Access
Configuring and supporting Microsoft Defender, endpoint security, BitLocker, and other Microsoft security features
Reviewing security alerts, vulnerabilities, and Microsoft Secure Score recommendations to help clients improve their security posture
Supporting Windows Autopilot and modern cloud-based device deployment
Troubleshooting networking issues including LAN, WAN, WiFi, VPNs, and firewalls
Supporting Windows Server and Active Directory environments where required
Assisting with Microsoft 365 migrations, system upgrades, and other technical projects
Maintaining accurate technical documentation and taking ownership of support issues through to resolution
The role can be largely remote, ideally with an initial onboarding period working from the Cambridge office; after this, there's considerable flexibility to work remotely, with occasional attendance at the office or client sites as needed
Working hours are 8:30am to 5:30pm, Monday to Friday, with some flexibility requiredRequirements

Proven experience in an IT support role, ideally within an MSP or multi-client environment (minimum 2 years)
Strong knowledge of Microsoft 365 and its administration; MS certification would be desirable
Practical experience with Microsoft Intune and Entra ID
Good knowledge of Microsoft security technologies, including Conditional Access, Defender, and endpoint security
Strong networking and troubleshooting skills, including experience with routers, switches, and firewalls
Good understanding of Windows desktop and server environments, including a working knowledge of virtualisation
A good understanding of cyber security principles and their practical application within businesses
Excellent communication and interpersonal skillsPersonal Qualities

Friendly and confident when communicating with clients and colleagues
Good sense of humour
Articulate and well presented, with an excellent telephone manner
Organised, with excellent attention to detail
Able to take ownership of technical problems and work through them logically
Keen to continue developing your knowledge of Microsoft cloud and security technologies
Ready to hit the ground running and self-motivatedWhat They Offer

A friendly and supportive working environment within an established and growing IT business
A largely remote role with flexibility around where you work
The backing and additional opportunities that come from being part of a larger MSP
Exposure to a wide range of Microsoft cloud, security, and infrastructure technologies
Opportunities for professional development, training, and relevant Microsoft certificationsZero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England.

For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period.

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