We are looking for an organised and detail-focused Customer & Logistics Coordinator to support our specialist TradeCo operation within the Health & Beauty business.
The Role
TradeCo supports large-scale customers requiring bulk delivery services. Customer relationships and commercial negotiations are managed by our Trading Account Managers (TAMs), who work directly with customers to agree pricing, volumes and terms.
As Customer & Logistics Coordinator, you will ensure customer orders are accurately processed, assembled and delivered in line with agreed service levels. You’ll work closely with teams across Commercial, Warehouse Operations, Inventory, Transport and Customer Finance, acting as the central coordinator to keep orders moving smoothly through the fulfilment process.
This is an excellent opportunity for someone who enjoys organisation, problem solving and operational coordination in a fast-paced environment.
Key Responsibilities
* Process customer orders accurately and efficiently, ensuring product, quantity, pricing and delivery details are correctly recorded.
* Maintain visibility of active orders and monitor progress through the fulfilment process.
* Track supplier deliveries and work with Trading Account Managers to understand order priorities, deadlines and operational requirements.
* Escalate fulfilment risks, delivery issues and exceptions to the relevant stakeholders in a timely manner.
* Coordinate delivery bookings with customers and transport providers, supporting on-time and in-full delivery performance.
* Liaise with warehouse, transport and other operational teams to help resolve fulfilment and delivery-related issues.
* Maintain operational trackers, records and reporting, ensuring documentation is accurate and aligned with company procedures.
* Monitor customer credit availability and support inventory management and stock reconciliation activities.
* Support compliance with operational and regulatory requirements.
* Identify and support opportunities for continuous improvement across TradeCo processes and ways of working.
Knowledge, Skills and Experience
We’re looking for someone who enjoys coordinating multiple activities, working across teams and ensuring operational processes run smoothly.
Required
* Experience in logistics, fulfilment, supply chain, distribution, warehouse administration or operational support environments.
* Excellent organisational and prioritisation skills.
* Strong attention to detail and a high level of accuracy.
* Good problem-solving skills with a proactive approach.
* Confidence working with a variety of stakeholders across different functions.
* Ability to manage several tasks simultaneously in a fast-moving environment.
* Good Microsoft Office skills, particularly Excel and Outlook.
* Ability to work independently while contributing effectively as part of a team.
Desirable
* Experience using Warehouse Management Systems (WMS).
* Understanding of inventory control and stock management processes.
* Experience within healthcare, pharmaceutical, logistics or distribution sectors.
Why Join Us?
This role offers a unique opportunity to sit at the centre of a specialist trading operation, coordinating activity across commercial, warehouse, transport and support teams to ensure customer orders are delivered successfully.
You’ll gain exposure to multiple areas of the business while developing valuable operational, logistics and stakeholder coordination experience within a global healthcare organisation.
Benefits
* Free parking
* Contributory pension scheme
* Perks at Work discounts on top brands
* Employee Assistance Programme
* 20 days’ holiday (plus bank holidays), increasing with service length
Salary description
£29000.00 - £30000.00 per year