Fixed-Term Contract (13-18 months)
Help shape the future of customer experience at Thames Water
We're looking for a proactive and driven Product Delivery Coordinator to play a key role in coordinating change across our Customer Contact and Retail Product teams.
This is more than a coordination role. We're looking for someone who enjoys taking ownership, bringing fresh ideas, challenging constructively and influencing positive change. You'll be confident building relationships across the business, identifying opportunities for improvement and helping shape how product delivery is coordinated across multiple Agile product teams.
Working closely with Product Owners, Business Readiness teams and key stakeholders, you'll ensure priorities remain aligned, risks and dependencies are managed, and delivery stays on track. Your ability to influence, collaborate and drive continuous improvement will be key to your success.
This is an exciting opportunity to make a real impact, helping co-ordinate delivery of changes across multiple Product Teams that improve both customer and colleague experiences while supporting services used by millions of customers every day.
What you'll be doing as the Product Delivery Coordinator:
Working at the heart of major customer and operational change initiatives, you'll coordinate delivery across multiple Agile product teams, ensuring plans stay on track and business outcomes are achieved. You'll be the critical link between delivery teams, providing visibility of progress, managing dependencies, identifying risks and helping teams resolve issues quickly to maintain delivery momentum. Your work will directly contribute to improvements in both customer and agent experience, helping us deliver meaningful change across Thames Water.
Key Accountabilities
Coordinate Agile Delivery
Coordinate delivery activities across multiple Agile product teams and sprint cycles.
Support planning, delivery and execution of change initiatives aligned to business priorities.
Participate in Agile ceremonies to understand delivery progress, dependencies and risks.
Work alongside Product Owners to ensure successful sprint planning and delivery outcomes.Lead Forward Planning
Manage and maintain proactive rolling planning across multiple product teams.
Identify and manage key risks, dependencies and inter-team impacts.
Provide clear visibility of upcoming changes and delivery milestones.Stakeholder Management
Act as a key point of contact for Product Owner and Business Readiness regarding planning and delivery activities.
Build strong relationships across Product, Technology, Business Readiness and operational teams.
Escalate issues appropriately and facilitate timely resolution.
Positively challenge stakeholders and delivery approaches to drive better outcomes and minimise risks.Communication & Reporting
Gather and communicate progress updates from Product Owners and delivery teams.
Provide accurate and timely reporting to stakeholders and leadership teams.
Maintain high-quality documentation to support governance, audit and knowledge sharing.Continuous Improvement
Promote Agile best practice and collaborative ways of working.
Identify and implement opportunities to improve planning, communication and delivery processes.
Challenge existing approaches where appropriate to drive greater efficiency and effectiveness.
Support a culture of innovation, transparency and continuous improvement.What you should bring to the role
Essential Experience
Experience in a delivery coordination, project support, project management or similar role within an Agile environment.
Experience supporting large-scale transformation, business change or programme delivery activities.
Strong stakeholder management and communication skills.
Experience coordinating delivery across multiple teams, workstreams or Agile product squads.
Proven ability to manage competing priorities in a fast-paced environment.
Experience driving improvements and influencing positive change within delivery, project or Agile environments.
Proven ability to challenge constructively and influence stakeholders to achieve better outcomes.
Experience working independently, taking ownership and operating effectively in a fast-paced environment.Essential Skills
Good understanding of Agile methodologies, sprint planning and delivery practices.
Strong organisational and time management skills.
Excellent communication and interpersonal skills.
Ability to influence and collaborate with a wide range of stakeholders.
Strong active listening skills with a proactive and solution-focused approach.
Ability to tailor communications to different audiences and stakeholder groups.
A proactive and innovative mindset with the confidence to challenge positively and influence stakeholders at all levels.
Ability to identify opportunities for improvement and turn ideas into practical actions.
Strong problem-solving skills and the ability to navigate ambiguity and competing priorities.
Resilient, adaptable and comfortable working across multiple teams and stakeholder groups.Desirable Experience
Utilities, water or highly regulated industry experience.
Experience using planning, reporting or Agile delivery tools.
Strong analytical and problem-solving capability.
Experience supporting governance, quality assurance or delivery assurance activities.Desirable Qualifications
A recognised Project Management qualification (APM, PRINCE2 or equivalent).
Agile qualification such as AgilePM, Scrum or similar.Location: Hybrid - Clearwater Court - RG1 8DB
Hours: 36 hours per week
What’s in it for you?
A Competitive salary starting at £45,000 per annum.
26 days holiday per year, increasing to 30 days with length of service. (plus bank holidays)
Performance-related pay plan directly linked to company performance measures and targets.
Generous Pension Scheme through AON.
Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment
Salary description
£45000.00 - £45000.00 per year