Start Date: September
End Date: December
Working hours: Full-time office based working 40 hours per week
Pay rate: £14.42ph
Location: Close to Tower Bridge
Our client, a leading organisation in the Food and Beverage industry, is seeking a dedicated and enthusiastic Customer Service Coordinator to join their dynamic team. This temporary position offers a chance to contribute to a vibrant workplace.
Key Responsibilities:
Processing orders received from various customer segments, including Private Customers, On-Trade, Trade, Catering & Hospitality, and the Sales Team
Responding to customer service queries with professionalism and care
Ensuring orders are processed to meet daily cut-off times
Monitoring and managing orders placed on the organisation's website
Updating invoices and credit notes accurately and promptlySpecific Duties:
Efficiently processing customer orders directly or through the Sales Team
Handling customer call-off requests for stock held in storage
Taking ownership of customer complaints and documenting resolutions
Releasing website orders and updating customer price lists
Arranging collections for returns and processing invoices
Supporting the Sales Team with various administrative tasksEssential Requirements:
Excellent communication skills
Proficiency in data inputting, with a keen attention to detail
Proficiency in Microsoft Word, Excel, and Outlook
Experience with AX
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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Salary description
£14.42 - £14.42 per hour