Customer Service Administrator

Customer Service Administrator

Part Time | Evening & Weekend Shifts | Ideal Alongside Your Studies

Location: Cuffley, Hertfordshire with home working available following training
Salary: £12.75 per hour weekdays | £15.00 per hour weekends
Hours: Approximately 17 hours per week
Contract: Temporary to Permanent

This would be a perfect opportunity to fit around your studies;

If you are a university or college student looking to earn alongside your studies, gain valuable office experience and build your CV, this could be a brilliant opportunity.

We are recruiting for a friendly, confident and organised Customer Service Administrator to join a growing business based in Cuffley, near Potters Bar.

Once you have completed your initial training, you will work approximately 17 hours per week across weekday evenings and weekends, making this an ideal opportunity for someone who needs their working hours to fit around university, college or other commitments.

You will also benefit from an enhanced £15.00 per hour weekend rate and the opportunity to work from home following successful completion of your training.

Important Training Requirement

To make sure you have all the knowledge and support you need to succeed in the role, you must be available to complete an initial 4 to 6 week full time training programme, Monday to Friday, 8.30am to 4.00pm.

Following training, your hours will reduce to approximately 17 hours per week, covering a mixture of weekday evenings and daytime or evening weekend shifts.

What will you be doing?

Working as part of a supportive and friendly team, you will be responsible for providing a professional and compassionate service to customers and end users.

Your responsibilities will include:

• Speaking with customers, suppliers and end users over the telephone
• Listening carefully to callers and understanding the support they require
• Analysing information and identifying the appropriate solution for each case
• Handling calls professionally, appropriately and with compassion
• Working within agreed timescales to resolve enquiries
• Keeping the company database accurate and up to date
• Providing a consistently high standard of customer service across all communications
• Working closely with your colleagues to ensure customers receive the right support

What are we looking for?

You do not necessarily need years of office experience. We are looking for someone with the right attitude, communication skills and willingness to learn.

You will ideally be:

• Confident and professional when speaking on the telephone
• An excellent verbal and written communicator
• Calm and composed when dealing with unexpected situations
• Organised with the ability to multitask and prioritise
• Comfortable working in a busy environment
• A strong problem solver who enjoys finding solutions
• A team player who is equally comfortable using their own initiative
• Reliable, enthusiastic and keen to develop new skills

Why apply?

This is a fantastic opportunity to earn while you study and gain valuable professional experience at the same time.

You will develop transferable skills across customer service, communication, administration, problem solving and coordination, all of which will strengthen your CV and help you build experience for your future career.

If you are looking for a flexible part time opportunity and can commit to the initial full time training period, we would love to hear from you.

Thank you for your interest in this vacancy, which is being advertised by SMT Recruitment Group, acting as an employment agency/business. Your application will be considered alongside other applicants, and we will contact you within three working days if you have been shortlisted.

SMT is a multi award winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors