We're seeking a dedicated Operations Coordinator to join a reputable telecoms and IT provider in Wimborne, Dorset. If you have experience in co-ordinating engineering teams or helpdesk support and are looking for a role that offers progression and varied daily challenges, this could be the perfect next step in your career.
Why apply for this Operations Coordinator role?
Because it's more than just a job - it's a chance to develop your operational skills within a company that values quality and customer satisfaction:
Salary between £28,000 and £32,000, dependent on experience
23 days holiday plus bank holidays, rising to 25 days after 2 years
Opportunity to work with a well-established company with over 30 years' industry experience
A dynamic environment where no two days are the same
The chance to make a real impact on service delivery and resource management
Supportive team atmosphere with ongoing training and development opportunitiesKey Responsibilities:
As Operations Coordinator, you will play a vital role in organising and managing the delivery of telecoms and IT solutions. Your day-to-day duties include:
Co-ordinating the engineering and provisioning teams to ensure timely delivery of customer projects and support requests
Scheduling jobs, tickets, and projects through the CRM system, liaising with staff and customers for smooth communication
Monitoring workload and resource allocation to maximise efficiency and service quality
Assisting in managing both proactive and reactive support activities for IT and telecoms services
Working closely with the Operations Manager to ensure departmental goals are met and customer satisfaction remains highWhat we're looking for:
The ideal candidate will bring experience in a co-ordination or helpdesk support role, with a focus on organisation and communication:
Proven experience in a coordination, helpdesk, or similar support role within Telecoms or IT
Strong organisational and problem-solving skills
Confident communicator, able to liaise effectively with colleagues, customers, and suppliers
Calm, professional, and able to handle fast-paced, changing environments calmly and efficiently
Analytical, with the ability to prioritise and manage multiple tasks effectively
Technical knowledge or experience is desirable but not essential; motivation to develop operational skills is keyIf you're eager to take the next step as an Operations Coordinator in Wimborne, Dorset, we'd love to hear from you. Join a growing team committed to delivering excellent service and advancing your career.
Apply now and start your journey with a forward-thinking telecoms and IT provider.
Job Number │ 5678
Location │ Wimborne, Dorset
Role │ Operations Coordinator
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy
Salary description
£28000.00 - £32000.00 per year