Customer Service Advisor

Customer Service Advisor 7013
Location: Stonehouse
Hours: Full Time, Monday to Friday, 9am - 5pm
Salary: £13.00 per hour
Job Description
We are recruiting for a Customer Service Advisor to join a friendly and supportive team based in Stonehouse. This is an excellent opportunity for someone with strong customer service and administration skills who enjoys speaking with customers, resolving queries and ensuring a high standard of service.
This role is a perfect opportunity for someone wanting their first office based opportunity, with previous customer service experience in a retail or hospitality environment.
Key Responsibilities of a Customer Service Advisor
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Answer incoming telephone calls from new and existing customers.
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Handle customer enquiries professionally via telephone and email.
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Process customer orders accurately using internal systems.
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Assist customers with placing orders and provide stock availability information.
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Monitor orders through to dispatch, ensuring they are delivered on time.
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Resolve customer queries relating to orders, shortages, damages, pricing and stock availability.
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Liaise with logistics and other internal departments to ensure customer requirements are met.
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Maintain accurate customer records and update internal systems.
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Deliver an excellent level of customer service at all times.
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Support the wider team with general administration and office duties.
Key Skills of a Customer Service Advisor
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Previous experience within customer service
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Excellent telephone manner and communication skills.
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Confident using Microsoft Office and computer systems.
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Strong attention to detail and accuracy.
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Excellent organisational and time management skills.
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Ability to prioritise workload and manage multiple tasks.
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A positive, friendly and professional approach.
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Strong problem-solving skills and a customer-focused mindset.
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Ability to work effectively both independently and as part of a team.
To be considered for this role apply now or get in touch with Katie at First Base Employment