Service Manager

Service Manager – Progression Opportunity
Milton Keynes | £40,170 - £43,000 | 35 Hours | Monday-Friday
Ready to take the next step from Deputy Manager to Service Manager?
Brainkind is the UK's leading charity specialising in neurological care and brain injury rehabilitation. We are looking for an experienced Deputy Manager or Acting Manager who is ready to progress into their first Service Manager role at Brownswood, our specialist residential service in Milton Keynes.
This is an excellent opportunity for someone with strong deputy-level leadership experience who is ready for greater responsibility, but wants to make that progression within a supportive environment. You will receive guidance and support from the wider management team and work alongside an experienced Assistant Manager/Deputy who knows the service and residents well.
About Brownswood
Brownswood is a small 9-bed specialist residential service currently supporting 8 adults living with acquired brain injuries and complex neurological conditions.
Many residents have made Brownswood their home for a number of years and are supported to live active, fulfilling lives within their local community. The service benefits from an experienced and established team and is currently rated Good by CQC.
This is not a turnaround service. Brownswood is stable and has strong foundations in place, making it an ideal environment for an experienced Deputy Manager to take their first step into Service Management with the right support around them.
The Role
As Service Manager, you will take responsibility for the day-to-day leadership of Brownswood, ensuring the service continues to deliver safe, effective and person-centred care while developing your experience and progressing towards Registered Manager responsibility.
Key Responsibilities
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Lead the staff team and oversee day-to-day service delivery.
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Maintain CQC compliance, governance and quality standards.
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Oversee staffing, recruitment, supervision and development.
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Manage service performance, resources and budgets.
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Build strong relationships with residents, families and professionals.
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Promote independence, rehabilitation and community participation.
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Drive continuous improvement across the service.
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Work closely with senior management and the existing Assistant Manager/Deputy.
About You
This role is particularly suited to an experienced Deputy Manager ready to progress rather than someone who has already spent several years operating at Registered Manager level.
We are looking for someone who understands specialist care and can demonstrate consistent leadership experience within services supporting people with complex needs.
Essential
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Minimum 2-3 years' Deputy or Acting Manager experience within adult social care.
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Level 5 Diploma in Health & Social Care, or currently in the final stages of completing it.
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Experience supporting adults with acquired brain injury or neurological conditions.
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Strong knowledge of CQC regulations, safeguarding and quality standards.
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Experience leading teams, supervising staff and supporting service operations.
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Confidence and ambition to progress into Registered Manager responsibility.
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Full UK driving licence.
Why Join Brainkind?
This is an opportunity to progress into your first Service Manager role without being expected to do it alone. You will have support and guidance from the wider Brainkind team, alongside an experienced Assistant Manager/Deputy within Brownswood.
You'll be joining a stable service where the focus is on maintaining quality, developing the team and continuing to achieve positive outcomes for the people we support.
What We Offer
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Salary £40,170 - £43,000 per annum, depending on experience.
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Full-time, 35 hours per week, Monday to Friday.
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38 days annual leave, including Bank Holidays.
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Buy and Sell Annual Leave Scheme.
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Simplyhealth Healthcare Plan.
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Company Pension and Group Life Assurance.
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Employee Assistance Programme.
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Excellent training, management support and career development.
Apply Today
If you're an experienced Deputy Manager with neurological or brain injury experience and are ready to progress into a Service Manager position, we'd love to hear from you.
Applications will be reviewed as they're received, so early applications are encouraged.
All successful applicants will be subject to satisfactory DBS, Right to Work and employment reference checks.
Brainkind is a Disability Confident Employer and is committed to creating an inclusive workplace where everyone feels valued, respected and supported