Assistant Transport Router

FTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with nineteen depots across the South of England, Wales and Scotland. As a result of our expansion plans, we are continuously looking to take on additional high calibre team members.
As the Assistant Transport Router, you will be responsible for assisting the Transport Coordinator overseeing the day-to-day operations of delivery/exchange and collection of all the hired plant machinery.
Responsibilities:
* To assist the Transport Coordinator with the ancillary roles of routing
* Advising sales team of potential late deliveries
* Advising sales team of changes to timings/days on collections and deliveries
* First point of contact for enquiries relating to ETA
* First point of contact for driver enquiries/issues with addresses, awkward access etc.
* Looking ahead to source equipment for specific jobs - Chelsea Flower Show for example - and selecting fleet numbers and placing them securely to one side
* Looking ahead to identify pinch points on certain items - Garden Equipment in Spring for example
* Trained up to be able to route - with assistance from the Transport Coordinator - to cover holiday and absences.
The ideal candidate will have the following skills/experiences:
* Good administration and customer service experience
* Excellent telephone manner required as you will be dealing with customers over the telephone
* Knowledge of the construction industry would be an advantage
* Experience of working in a fast paced working environment
Working Hours – Monday to Friday 7am to 5pm
Benefits
* Sales bonus scheme
* Loyalty bonus scheme
* Pension - auto enrolment
* Group Life assurance - 3x salary (once out of probation)
* 32 days holiday (inclusive of Bank Holidays)
* Perk Box
* Birthday Gift