Portfolio: 13 commercial sites
Hybrid role - 3 days on-site/office and 2 WFH
The role
Responsible for managing the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants, across hard and soft services, across a regional portfolio of properties
Responsibilities
* Prepare, monitor and reconcile service charge budgets
* Check and approve expenditure against service charge budgets
* Provide best in class customer service to internal and external customer base
* Maintain regular and effective communication with clients and tenants
* Manage site based staff, ensuring all people related policies and procedures are followed
* Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business
* Monitor works conducted/service provided by suppliers
* Audit and inspect supplier delivery
* Measure and report supplier performance against agreed SLAs
* Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including, life safety systems, vertical transportation equipment and public health systems
* Work effectively with a range of specialist consultants to deliver agreed outcomes
* Procure goods and services, following procedures and policies
* Develop, agree and manage capital replacement programmes
* Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
* Undertake regular building inspections, complete reports and initiate/progress any required works
* Ensure compliance with all current statutory legislation in respect of health and safety and the environment
* Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team
* Ensure compliance with all internal procedures and policies - e.g. Procurement, Finance, Compliance, HR
* Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations
Person specification
Qualifications/Key Skills
* Degree or equivalent
* Membership or Associate Membership of IWFM or RICS
* National General Certificate in Occupational Safety and Health - accredited by NEBOSH
* Previous experience in a similar role
* Understanding of commercial leases and the landlord and tenant relationship
* Good understanding of service charge budgets and accounting principles
* Management of in-house and supplier staff
* Management of supplier relationships
* Good health and safety and environmental knowledge
* Good mechanical and electrical services knowledge
* Excellent English language skills - both written and spoken
* IT literate - MS Office at intermediate level and other relevant software (e.g. Vantify Risk Manager, Proactis, Inline & Tramps) at a level to undertake the role satisfactorily
* Experience of managing multi-site environments
* Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets more than £1m
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business
Salary description
£45000.00 - £55000.00 per year