Location: Lambourn, West Berkshire (please note, you must be able to drive and have your own mode of transport due to the location of the client).
Pay Rate: £13.33 per hour
Hours: Monday to Friday, 9:00 am to 5:30 pm
Contract: Temporary to Permanent (permanent opportunity after 12 weeks)
Our client is seeking a motivated and detail-oriented Customer Service Administrator to join their dynamic operation. This temporary-to-permanent role offers an exciting opportunity to become an integral part of a thriving team, dedicated to delivering exceptional service within the logistics and transportation industry.
About the Role:
In this fast-paced position, the successful candidate will work closely with Client Relationship Managers and Account Managers to ensure that customer orders are processed accurately and efficiently. The role involves a variety of administrative tasks, making it perfect for someone who enjoys a structured environment and is passionate about customer service.
Key Responsibilities:
Process and run customer orders
Distribute printed orders to warehouse teams and trays
Provide daily administrative support
Produce stock reports and complete authorised system adjustments
Process shipping labels
Maintain shipping information
Close all orders with the correct costs prior to invoicing
Use shipping calculators to determine delivery and carrier costs
Assist in the production of customer and operational KPI reports
Monitor daily order volumes and activity
Escalate changes in demand or workload to relevant stakeholders
Support operational teams in identifying resource and staffing requirements
Maintain regular communication with Client Relationship Managers and warehouse teams
Assist with customer charge sheets and invoicing processes
Utilise CHESS outputs and available data
Ensure all administrative tasks are completed accurately
Identify and report health and safety concerns
Attend internal meetings
Answer incoming telephone calls and provide reception cover as needed
Deliver a professional service when communicating with customers, suppliers, and colleagues
About You:
Strong organisational and time management skills
Excellent attention to detail
Strong written and verbal communication skills
Good numeracy skills
Confidence to raise concerns and escalate issues
A practical, solutions-focused mindset
Ability to work independently and collaboratively within a team
A professional telephone manner and experience maintaining accurate recordsSystems & Technical Skills:
Essential:
Proficient in Microsoft Office, especially Excel and Outlook.
Strong data entry skills with a high level of accuracy.
Ability to learn new systems and processes quickly.Desirable:
Experience using CHESS or another Warehouse Management System (WMS).
Knowledge of SharePoint.
Familiarity with shipping calculators or carrier management systems.
Background in stock reporting and order processing.
Experience with KPI and operational reporting tools.What's in It for You?
Competitive pay rate of £13.33 per hour.
Monday to Friday working pattern (9:00 am - 5:30 pm).
Temporary-to-permanent opportunity after 12 weeks.
A chance to develop your career within a successful logistics business.
A friendly and supportive team environment.
A varied role with exposure to customer service, logistics, and operations.If you are looking for an engaging and fast-paced administrative role where accuracy, organisation, and teamwork are highly valued, apply today! Don't miss out on this fantastic opportunity to enhance your career in logistics and customer service.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Salary description
£13.33 - £13.33 per hour