Customer Service Advisor

Role: Customer Services Advisor

Location: Calcot, Reading (hybrid after probation)

Salary: £27,000 DOE + bonus + benefits

Hours: 37.5 hours per week

Shifts: Mon-Fri 08.00am-17.00pm or 09.00am-18.00pm + 1 in 5 Sat 09.00am-13.00pm

I am working with a leading brand client to support the in recruiting a permanent Customer Service Advisor for their offices in Calcot, Reading. To assist each customer with highly individualised customer care. As well as answering simple or complex customer questions, the Compplaints Handler is fully empowered to provide bespoke solutions, which ensure that every customer received customer excellence with each interaction. The role offers great development opportunities for the future.

Do you have experience working within customer excellence?

Do you love to go the extra mile for customers?

We believe that employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidised onsite restaurant, exciting team events, and regular access to experience our amazing products with an Annual Bonus based on company performance.

Experience required for the Customer Service Advisor role:

Proven customer support experience
Strong phone contact handling skills and active listening
Able to work effectively in a team
Experience working within a fast-paced environment
Proficient with MS Office and familiar with CRM systems and practices
High level of verbal and written communication
Customer orientation and ability to adapt
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
Highly motivated and resilientDuties of the Customer Service Advisor:

Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions
To receive calls and correspondence, which may be requests for information, complaints and assistance or anything associated with products
To build up and continuously update individual specialist knowledge in relation to products, strategy and relevant regulatory compliance e.g. FCA
To build relationships with other sites and involving them in all matters relating to their customer.
To ensure that all goodwill gestures are individual, tailored and reflect the inconvenience the customer has experienced
Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutionsPlease follow the link to apply for this Customer Service Advisor role based on Calcot, Reading.

Disclaimer

CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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