Location: Pocklington, Yorkshire
Contract Type: Fixed-Term Contract (Maternity Cover)
Duration: Up to 12 Months
Salary: £16,000 per annum pro rata (based on a full-time equivalent salary of £28,000)
Hours: Monday to Friday, 7:30am - 11:30am (20 hours per week)
Location: Office Based
Start Date: ASAP
About Our Client
Our client is a well-established and growing business within the premium food production sector, renowned for its commitment to quality, sustainability, and exceptional customer service. With an ambitious growth strategy and a strong reputation in the marketplace, they are looking to appoint a proactive and organised Sales & Operations Coordinator to join their team on a maternity cover basis.
This is an excellent opportunity for an experienced administrator who enjoys working in a fast-paced environment and takes pride in delivering outstanding customer service and operational support.
The Role
As the Sales & Operations Coordinator, you will play a key role in supporting the day-to-day operations of the business, ensuring the smooth processing of customer orders and maintaining excellent relationships with customers, suppliers, and colleagues.
Working closely with the Sales and Production teams, you will help coordinate orders, manage customer enquiries, and support a range of administrative and operational activities.
Key Responsibilities
Process and accurately log daily orders across both B2B and direct-to-consumer channels.
Deliver excellent customer service via telephone and email, responding to enquiries promptly and professionally.
Maintain and update customer, order, and stock information using Excel and internal systems.
Prepare shipping labels and dispatch documentation to support efficient order fulfilment.
Liaise with internal departments to coordinate customer orders, production schedules, and deliveries.
Support the resolution of customer queries, delivery issues, and order amendments.
Provide general administrative support to ensure the smooth running of the office.
Maintain high levels of accuracy and attention to detail in all communications and order processing.
Assist with company fleet administration and vehicle management.
About You
To be successful in this role, you will have:
Previous experience within administration, customer service, sales support, or order processing.
Strong customer service skills and a professional telephone manner.
Good working knowledge of Microsoft Excel and confidence using computer-based systems.
Excellent organisational skills with the ability to prioritise a varied workload.
Strong attention to detail and accuracy.
The ability to work effectively within a busy and fast-paced environment.
A proactive and collaborative approach to work.
Excellent communication and relationship-building skills.
Desirable Experience
Experience within food production, agriculture, FMCG, logistics, or distribution sectors.
Familiarity with courier or delivery management systems.
Experience supporting both B2B and B2C order fulfilment processes.
What's on Offer?
Competitive salary
Supportive and inclusive working environment
Opportunity to gain valuable experience within a successful and growing organisation
Health Cashback Plan
Enhanced holiday entitlement
Salary sacrifice pension scheme
Immediate start availableIf you are an organised and customer-focused professional looking for a part-time opportunity where you can make an immediate impact, we'd love to hear from you, please send your cv to (url removed)
Salary description
£28000.00 - £28000.00 per year