You will manage relationships with tenants, contractors, landlords and stakeholders while overseeing the performance of external managing agents to ensure high service standards, effective financial management and regulatory compliance.
Key Responsibilities
* Manage and hold external managing agents accountable for service delivery, compliance and property performance.
* Maintain strong tenant and stakeholder relationships, resolving issues and supporting tenant retention.
* Manage service charge budgets, expenditure, rent collection and debt recovery.
* Lead and support facilities colleagues, including the direct management of a Facilities Officer.
* Support the tendering, procurement and mobilisation of external managing-agent and supplier contracts.
* Oversee asbestos management, landlord utilities, insurance requirements and other key property compliance obligations.
* Support business-rates mitigation and the recovery of insurance and other tenant-recoverable property costs.
* Oversee facilities management, statutory compliance, health & safety and planned maintenance programmes.
* Conduct regular property inspections and ensure lease compliance.
* Manage contractors, suppliers and maintenance contracts.
* Produce performance, occupancy and financial reports for senior management.
* Support property acquisitions, disposals and wider asset management activities
* The successful candidate will be part of the on-call rota and expected to provide out-of-hours support when required.
More About You
* Accredited IOSH managing health and safety.
* Strong experience in commercial property and facilities management.
* Experience of managing or supervising staff.
* Experience of tendering, procuring and managing third-party suppliers or managing agents.
* Knowledge of health & safety and compliance requirements.
* Experience managing budgets and service charges.
* Understanding of commercial leases and tenant obligations.
* Experience managing contractors and suppliers.
* Strong stakeholder management and communication skills.
* Be part of the on-call rota and provide out-of-hours support when required.
About Us
A2Dominion is more than a housing provider. We are a not-for-profit organisation with a clear social purpose: creating homes and communities people love to live in. With over 38,000 homes across London and Southern England, we reinvest our profits into building more affordable homes and delivering services that make a genuine difference. As part of the G15 group, we are proud to contribute to tackling the housing crisis and supporting thriving communities.
Choosing Us Is Easy
As an A2Dominion employee, you’ll enjoy a meaningful role with the flexibility, support, and benefits you need to thrive. For this role, our offer includes:
* 25 days’ holiday (plus Bank Holidays), rising to 28 days after 3 years’ service.
* Up to 8% contributory pension
* A generous annual wellbeing allowance of up to £300 for health and lifestyle benefits for you and your family
* Access to a wide range of staff discounts
* Investment in your learning and development.
* We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
Diversity & Inclusion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team.
We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers
Salary description
£44324.00 - £50000.00 per year