This role supports both the primary and secondary transport operations, ensuring the delivery of a high-quality service to customers. Reporting to the Transport Shift Managers, the position involves working 40 hours per week.
The successful candidate will typically work Monday to Friday, 14:00-22:00; however, flexibility may be required to meet business needs.
Paid Hourly Rate: £13.00
About this role include:
Communicate effectively with drivers and customers via phone and email
Use systems (such as ESP/ GTS/ SAP/ DLOG/ Drive Safe) to input data and generate reports
Conduct driver briefings and debriefings
Maintain a positive and engaging approach with drivers
Use Microsoft Word and Excel proficiently
Demonstrate strong organisational skills
Deliver a customer-focused service at all times
Provide the Customer Service team with confirmation updates
Maintain and update KPI spreadsheets
Apply knowledge of drivers' hours regulations
Key objectives:
Driver communication/phone calls and logging accurate information.
KPI reporting - Accurate data and reports.
Driver debrief - System updates.
Supporting the Transport Shift Managers to run the shift efficiently.ctrg limited is acting as an employment business in relation to this vacancy.
We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation
Salary description
£13.00 - £13.00 per hour