Customer Operations Manager

CUSTOMER OPERATIONS MANAGER

📍 Basildon, Essex | 💷 Up to £50,000 + Benefits

Are you an ambitious operations leader with a passion for delivering exceptional customer service and driving team performance?

Our client is seeking a Customer Operations Manager to lead a busy Helpdesk operation, taking ownership of service delivery, customer satisfaction, operational performance and continuous improvement. This is a fantastic opportunity to join a growing organisation where you can make a genuine impact and help shape operational excellence.

The Opportunity

✅ Lead and develop a high-performing Helpdesk team
✅ Build strong customer relationships and manage key accounts
✅ Drive KPI and SLA performance across maintenance operations
✅ Take ownership of escalations, service delivery and customer experience
✅ Champion process improvement and operational efficiency
✅ Play a key role in the continued growth and success of the business

We're Looking For

✔ Proven operational management experience
✔ Strong customer service and stakeholder management skills
✔ Experience managing teams and driving performance
✔ Commercial awareness with a solutions-focused mindset
✔ Passion for continuous improvement and delivering results

This is an excellent opportunity for a motivated leader who thrives in a fast-paced environment and wants to influence positive change within a successful and growing business.

Lead. Inspire. Improve. Deliver. Your next career move starts here