Field Service Technician

Job Title: Field Service Technician
Territory: Surrey, Sussex, West Kent, North West Kent, South London, South of the River Thames
Employment Type: Permanent, Full-Time
Reports To: Service Manager
Industry: Compressed Air, Fluid Management, Industrial Equipment
About the Company
The Company is a leading provider of industrial technologies, delivering mission-critical flow creation and industrial solutions. As a trusted service and distribution partner, we supply compressed air systems, fluid management, and power tools solutions to customers across a wide range of industrial and commercial sectors. Our field-based technicians are central to our reputation for reliability, technical excellence, and outstanding customer service.
Role Purpose
We are seeking an experienced Field Service Technician to join our growing team, covering a territory across Surrey, Sussex, West Kent, North West Kent, South London, and South of the River Thames. This is a field-based, customer-facing role responsible for the service, maintenance, repair, and installation of our full product range. The successful candidate will be technically capable, self-managed, and committed to delivering a first-class service experience to our customers.
Key Responsibilities
* Carry out planned preventive maintenance, reactive repairs, and breakdown response across our product range, including air compressors, dryers, filters, ancillary equipment, fluid management systems, and power tools.
* Diagnose and resolve faults on compressed air systems, identifying root causes and recommending corrective or upgrade solutions to customers.
* Install and commission new equipment at customer sites, ensuring systems are set up correctly and handed over to the highest standard.
* Complete all relevant service documentation accurately and in a timely manner, including job sheets, service reports, risk assessments, and equipment records.
* Manage parts and consumables requirements, ensuring van stock is maintained and orders are placed promptly to avoid unnecessary delays.
* Build and maintain strong working relationships with customers, acting as a trusted technical advisor on site.
* Identify and report commercial opportunities, including service contract renewals, equipment upgrades, and additional service requirements, to the Service Manager.
* Adhere to all health and safety policies and procedures, ensuring all work is carried out safely and in compliance with relevant regulations.
* Manage your own schedule and territory effectively, maintaining regular communication with the Service Manager and internal support teams.
* Participate in the on-call and out-of-hours rota as required to support customer emergency breakdown requirements.
Skills, Knowledge and Experience
Essential
* Proven field service experience in compressed air, mechanical engineering, or a closely related discipline.
* Hands-on knowledge of air compressors (rotary screw, reciprocating, or centrifugal), dryers, and ancillary compressed air equipment.
* Strong fault-finding and diagnostic ability across electro-mechanical systems.
* Ability to read and interpret electrical schematics, P&IDs, and technical manuals.
* Comfortable working independently and managing your own workload across a defined territory.
* Good IT literacy, with the ability to complete digital service records and use diagnostic software.
* Excellent customer-facing communication skills.
* Full UK driving licence.
Desirable
* Familiarity with major compressed air equipment brands, including rotary screw compressors, dryers, nitrogen generators, and power tools.
* Experience with fluid management or lubrication systems.
* Refrigeration handling certificate (F-Gas).
* 18th Edition Electrical Qualification or equivalent.
* Experience with SCADA or remote monitoring systems for compressed air.
* Previous territory or field-based service role.
* NVQ Level 3 or equivalent in Engineering or Mechanical Engineering.
* First Aid trained.
What We Offer
* Company vehicle, tools, and equipment provided.
* Manufacturer training across our full product range.
* A permanent, full-time role with an established and respected employer.
* Opportunity to develop technical expertise across a broad and growing product portfolio.
Supportive management team with a focus on long-term career development