This isn't a traditional Credit Controller role focused purely on chasing outstanding debt. It has a strong problem-solving and investigative element, involving income, cash matching, reconciliations and investigating why payments haven't appeared or been recorded correctly.
£27,000 - £28,000
Minimum 30 hours to 37.5 hours (can look at part or full time)
Predominantly remote - approx. in the office 2 times a month*
Minimum 1 year FTC (likely 16 - 18 months)
*The successful candidate will spend their first 1-2 weeks in the office for training and onboarding, before moving into the flexible remote working arrangement.
An Excel test will form part of the interview process, so candidates will need to be genuinely comfortable working with Excel to a VLOOKUP, SUMIF & Pivot Table Standard.
The role
You'll be working with a large volume of financial data and supporting advisors with queries around client income. The role involves understanding where income is within the process, investigating discrepancies and making sure payments are correctly recorded and matched.
Key responsibilities will include:
- Monitor and chase outstanding income in line with existing processes
- Investigate why payments or income have not appeared correctly within the system
- Troubleshoot system and reporting issues and establish where money is within the process
- Work closely with the income and cash matching team to resolve unmatched payments
- Investigate historic items and make corrections where required
- Respond to queries from advisors where income is not showing correctly
- Communicate with advisors by phone and email regarding outstanding balances
- Produce and provide debtor statements
- Prepare daily cash files and monthly write-offs
- Support weekly and month-end reporting
- Bank cheques received
- Provide occasional support across other areas of the accounts function
About you
We're open to candidates from a range of finance backgrounds, including Credit Control, Accounts Receivable, Sales Ledger, Finance Assistant or wider transactional finance.
You don't necessarily need extensive Credit Control experience, but you will need:
- Around 2 years' experience within an accounts/finance environment
- Strong Excel skills - VLOOKUPs, SUMIFs and Pivot Tables are essential
- A systems-savvy approach and confidence working with large volumes of manual data
- Strong problem-solving and investigative skills
- Good attention to detail
- Confident communication skills
- A good understanding of accounting processes
- The ability to work independently and take ownership of queries
- Experience with AI/Co-Pilot would be advantageous, although this is not essential.
An Excel test will form part of the interview process, so candidates will need to be genuinely comfortable working with Excel.
What's on offer?
- £27,000 - £28,000 salary
- Minimum 12-month FTC, with potential for extension
- Potential for a short-term temporary trial period depending on the candidate
- 30 hours to 37.5 hours per week considered
- Predominantly remote working
- Minimum of just 2 days per month in the office once trained
- First 1-2 weeks office-based for training and onboarding
- Highly flexible working hours
- 27 days holiday + bank holidays
If you're looking for a finance role with genuine flexibility and enjoy investigating problems, working with data and understanding how income moves through a business, we'd be keen to hear from you
Salary description
£27000.00 - £28000.00 per year