We are seeking an experienced and motivated Property Maintenance Manager to join our team. The successful candidate will be responsible for overseeing and supporting the day-to-day maintenance operations within managed properties, including liaising with tenants when they have a maintenance issue, trying to diagnose the issue, instructing contractors, building a database of trusted contractors, assisting with ad-hoc tasks as required and ensuring the smooth running of buildings.
Key Responsibilities:
* Deliver an exceptional level of customer service while managing repair and maintenance requests and enquiries.
* Liaise with landlords and property managers to accurately record repair requests and coordinate necessary works, ensuring a high standard of service is maintained throughout.
* Prepare clear and accurate reports detailing the outcome of completed works and communicate updates to relevant landlords and property managers.
* Manage both inbound and outbound calls, responding promptly to customer and contractor requirements to support the smooth running of the department.
Requirements:
* Professional, polite, and confident telephone manner with excellent customer service skills.
* Previous experience within a property maintenance, repairs, facilities, or similar operational environment is preferred.
* Good understanding of managing maintenance tasks, including reporting, scheduling, and following jobs through from start to completion.
* Excellent communication and interpersonal skills with the ability to build positive relationships with clients, contractors, and colleagues.
* Organisational skills with the ability to prioritise workloads and manage time effective
* Strong organisational skills with the ability to prioritise workloads, manage time effectively, and work both independently and as part of a team.
Skills:
* We are seeking a helpful, resourceful, and proactive individual who can use their own initiative and take ownership of tasks.
* Strong problem-solving skills with a practical and solutions-focused approach.
* Computer literate with a good working knowledge of Microsoft Office applications.
* Ability to quickly learn and adapt to in-house maintenance systems and software.
Job location: North West London
Start Date: Mid August 2026
Working Hours: Monday – Friday 9am – 5:30pm
Salary: £25,000 - £30,000 depending on experience
Salary description
£25000.00 - £30000.00 per year