Sales Advisor

Sales Advisor
Permanent
Swindon
Salary - £25,000 OTE - £40,000 - £60,000
This role will be 5 days out of the 7. You will be working on a rotating basis of 8:45am-5:30pm, 10:45am-7pm and 11:45am-8pm.
We are currently recruiting for a Sales Advisor to join our client based in Swindon.
Key Responsibilities:
* Handle a mixture of inbound sales calls and Web site driven leads, identify customer needs using a sales approach
* Build rapport quickly and recommend tailored cruise-and-tour holiday packages
* Present complex, high-value itineraries with confidence and expertise
* Create meaningful customer engagement, overcome objections, and close sales
* Offer alternative solutions when original itineraries do not align with client preferences
Meet or exceed KPIs related to:
* Conversion rates
* Gross margin delivery
* Data capture accuracy
* Enquiry handling performance
* Accurately calculate pricing and deliver timely, detailed quotations
* Complete booking administration with precision and compliance
* Collaborate within a high-energy sales team to drive collective performance
* Work cross-functionally to ensure a seamless and premium customer journey
* Adhere to call centre compliance standards, including ABTA regulations, and data protection policies
Skills & Experience:
* Sales experience required
* Preferably within a call centre environment
* Travel and/or Cruise sales experience would be desirable
* Strong computer literacy
* Working knowledge of Excel, Word, Outlook, and internet research tools
Critical Competencies:
Highly motivated, goal-oriented sales professional with strong self-discipline
Proven ability to achieve and exceed KPIs in a commission-based environment
Strong commercial acumen, including understanding gross margin and profitability
Skilled at building rapport and establishing trust quickly
Adaptable communication style to deliver personalised service
Organised and accountable, with a strong sense of ownership
Resilient and energised by working in a fast-paced, target-driven environment
Excellent listening, negotiation, and closing skills
Flexible availability, including weekends and extended hours as required
Exceptional attention to detail
Benefits:
28 days Annual holiday including bank holidays
Health care cover
Birthday leave
Contributory Pension scheme
Free Car Parking
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