Chessington, Surrey (drivers with own vehicle only please due to location)
Office Based - Monday–Friday, 8:30am–5:00pm
£30-36k + generous bonus scheme + benefits + progression
Are you an experienced Service Coordinator, Scheduler or Planner who enjoys being at the centre of a busy operation?
This is a fantastic opportunity to join a growing, ambitious business where you’ll play a key role in keeping a UK-wide field service team running smoothly. You’ll be responsible for coordinating the diaries of 5 Field Engineers across the UK, making sure planned visits and reactive call-outs are scheduled efficiently while keeping customers updated throughout.
You’ll join a small, friendly team where your contribution will genuinely be noticed. With continued business growth and opportunities to progress, this would suit someone looking for more than just their next scheduling job – you’ll have the chance to develop and build a longer-term career.
What will you be doing?
* Coordinating and managing the diaries of 5 Field Engineers across the UK
* Scheduling planned service visits, maintenance appointments and reactive call-outs
* Prioritising workloads and making changes to schedules when urgent jobs arise
* Liaising with customers to arrange appointments and provide updates
* Providing telephone and email support to customers
* Keeping service information accurate and up to date on the CRM system
* Processing customer orders and service-related purchase orders
* Preparing quotations and gaining customer approval for chargeable work
* Monitoring ongoing jobs and repairs through to completion
* Ordering parts required by customers and the engineering team
* Supporting stock administration and general service coordination
* Working closely with the wider team to ensure customers receive a responsive, efficient service
What are we looking for?
* Previous scheduling, planning or service coordination experience is essential
* Experience coordinating Field Service Engineers, technicians, drivers or another mobile workforce would be highly advantageous
* Strong organisational skills with the ability to juggle multiple diaries and changing priorities
* A confident communicator who is comfortable dealing with customers over the phone and by email
* Good attention to detail and strong administration skills
* Experience using CRM, scheduling or similar business systems
* A proactive approach – you’ll spot problems, think ahead and help keep things moving
* Someone who enjoys working as part of a small, busy team
* Comfortable working fully office based in Chessington, Monday to Friday
Why would you want to work here?
* Generous bonus scheme on top of your basic salary
* Join a growing business with exciting plans for the future
* Genuine progression opportunities for someone who wants to develop
* A varied position where no two days will be exactly the same
* Plenty of responsibility and the opportunity to make the role your own
* Work within a small team where your contribution will be visible and valued
* Stable Monday–Friday, 8:30am–5:00pm working hours
* Ongoing training and support
* A great opportunity to join at an exciting stage of the company’s growth
If you’re an experienced Scheduler or Service Coordinator looking for a busy, varied role with progression and the chance to become an important part of a growing business, we’d love to hear from you
Salary description
£30000.00 - £36000.00 per year