We are looking for a Sales Support & Customer Service to join our Pharma team based in Redhill/Reigate, the UK.
About Barentz
Barentz is the global specialty ingredients solution provider. The company sources branded specialty ingredients from leading manufacturers worldwide and its ingredient experts provide value-added technical support which includes pre-mixing, blending, ingredient formulation and ingredient testing from its state-of-the-art, customized formulation centers and application laboratories in EMEA, Americas and Asia-Pacific.
Established in 1953, Barentz has operations in more than 70 countries with a strong presence in Europe and North America, and a rapidly growing network in Latin America and Asia-Pacific. With a turnover of €2.4 billion, the company employs over 2,700 people worldwide and serves more than 27,000 customers. For more information, visit: www.barentz.com
At Barentz, our core values drive our success: One Team, Knowledge-Driven, Strong Partners, Entrepreneurial, Change, and Integrity. We are one team with one goal – to achieve greatness together! If you’re passionate about these values and ready to make a difference, we want you on our team!
About this role
Job Purpose
- Giving relevant support to Sales Managers during and after the sales process, to ensure effective sales process flow and customer satisfaction in alignment with the overall sales strategy.
- Responsible for timely and accurate order processing, ensuring a high customer experience. Day-to-day point of contact for customer accounts.
Tasks and responsibilities
Sales Support
- Supports the sales manager in setting up account plans, middle- and long-term forecasts, calculations, pricing and offers.
- Collaboration with teammates to work towards closing deals.
- Operational customer support to help clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, etc.
- Collect and update market information in CRM to support today's and future business.
- Respect ISO and QA procedures.
Customer Service
- Act as the first point of contact for customer operations enquiries regarding orders and other related requests.
- Verify and enter customer orders against sales agreements, ensuring agreement terms, pricing, and conditions are met. Timely processing in line with lead times/deadlines.
- Liaise with Finance on credit checks/status of accounts, according to terms
- Participate in regular meetings with the supply chain team to discuss potential issues and solutions.
- Proactively address and resolve order-related issues, such as delayed shipments, pricing errors & payment problems.
- Collate and advise on information related to complaints raised by customers to the complaints team. Raise nonconformities in the absence of the Complaints team.
- Daily communication with all areas of the business, including & not limited to the sales team, finance & supply chain.
About you
Education and Experience:
- 3 or more years of experience in a relevant field or related experience
- Languages: English - fluent in spoken and written.
Skills/profile:
- Requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education.
- Works under limited supervision for routine situations.
- Understanding of quote-to-cash processes, including creating sales orders, sales quotes, verifying sales agreements, and order fulfillment.
- Ability to efficiently navigate and manage orders in ERP software (Dynamics F&O)
Key behavioural criteria
- Commercial skills
- Sales/service attitude
- Accurate and efficient
- communicative
- Proactive attitude
- Team player and good social skills
- Stress resistance and flexible attitude
- Problem solver
- Acquainted with ERP systems
Why Barentz
Barentz is a fast-growing organization with an open culture and short lines of communication. We offer you the freedom and opportunity to operate independently, within the set objectives and frameworks. Barentz is looking for employees who are creative, independent, and energetic and like to take on challenges. You like to work in a dynamic and rapidly changing environment, which requires a high degree of flexibility.
What we offer:
- Competitive salary package aligned with your experience and expertise.
- 25 days of annual leave, plus bank holidays.
- The opportunity to work in a highly international and innovative company with ambitious growth plans.
- Hybrid working model: 3 days in the office and 2 days working from home following the initial training period.
- Attractive benefits package, including a pension scheme (minimum 3% employee contribution and 6% company contribution) and access to the BUPA health cash plan.
- A collaborative, inclusive, and people-focused work environment with opportunities for professional development and career growth.
Interested?
If you feel excited reading the above and want to join our journey, please send your resume and application letter, both in English, by using the apply button. Any questions regarding this position, please contact Jill Lan: jill.lan@barentz.com.
Job ID: No.333