Shift Response Controller
Epsom | Shift-Based Role | Customer Operations
£28,000 per annum
Flourish are partnering with a leading technology-led safety services organisation based in Epsom to recruit a Shift Response Controller.
This is an exciting opportunity to join a fast-paced Alarm Receiving Centre (ARC) environment where you'll play a vital role in supporting the safety and wellbeing of lone and vulnerable workers. As a key point of contact during emergency situations, you'll assess incidents, coordinate appropriate responses, and liaise with emergency services when required.
Whether you're starting your career or looking for a new challenge, this role offers full training and the chance to make a genuine difference every day.
The Role
As a Shift Response Controller, you'll be responsible for managing incoming alarm activations and ensuring each incident is handled quickly, accurately, and professionally. Working as part of a dedicated operations team, you'll respond to potentially high-risk situations while delivering outstanding customer service.
This role is ideal for someone with strong communication skills, good attention to detail, and the ability to remain calm in a fast-moving environment.
Key Responsibilities
- Respond promptly to lone worker alarm activations, ensuring service levels are consistently achieved.
- Assess and verify incidents to determine the appropriate response and escalation required.
- Contact users, nominated contacts, and other relevant parties to gather important information.
- Liaise with emergency services when necessary, providing clear and accurate details.
- Maintain accurate records of all interactions, actions, and outcomes.
- Ensure incidents are managed in line with operational procedures and compliance requirements.
- Identify and report any issues relating to customer information, systems, or processes.
- Support the smooth running of the ARC by maintaining high operational standards.
- Work collaboratively with colleagues to deliver an exceptional customer experience.
About You
We're looking for a confident, proactive individual who enjoys helping people and can remain composed when dealing with time-sensitive situations.
Skills & Attributes
- No previous experience required as full training will be provided.
- Excellent verbal and written communication skills.
- Professional, empathetic, and confident telephone manner.
- Good IT skills, including familiarity with Microsoft Office applications.
- Ability to learn and navigate bespoke systems and software.
- Strong attention to detail and accurate record-keeping skills.
- Ability to remain calm and effective when working under pressure.
- Excellent organisational and multitasking abilities.
- Reliable, self-motivated, and able to work both independently and as part of a team.
- Strong problem-solving skills and confidence in making timely decisions.
- A positive attitude and willingness to learn.
Why Apply?
This is a fantastic opportunity to join an organisation that provides life-saving services and has a real impact on people's safety every day. You'll receive full training, ongoing support, and the opportunity to develop within a professional and supportive team environment.
Salary: £28,000 per annum
Location: Epsom
Role Type: Shift-Based, Full Time
If you're looking for a rewarding career where no two days are the same and your work genuinely makes a difference, we'd love to hear from you.