Customer Care Advisor

Customer Care Advisor. Planner (Administrator)

Contract - Untill 31st December 2026 (Potential for extension or temp to perm)

Location - Belfast, BT15 3HN

Working hours - 7.5 hours a day (possibility to do overtime on Saturday)

Key Responsibilities

1. Schedule and coordinate engineer appointments using planning/response systems, ensuring work is completed within client deadlines.
2. Plan and optimise engineers' daily work routes to maximise productivity and operational efficiency.
3. Liaise with clients, tenants, engineers, supervisors and internal teams to coordinate work schedules and resolve queries.
4. Monitor and ensure achievement of client KPIs, service levels and contractual timescales.
5. Process work order variations and arrange follow-up appointments where additional work is required.
6. Maintain accurate administrative records, update scheduling systems and ensure all documentation is completed correctly.
7. Process invoices, job completion records and customer satisfaction surveys in line with company procedures.
8. Support the onboarding and training of new employees on scheduling systems and company processes.
9. Ensure compliance with company policies, quality standards, health & safety procedures and operational processes.
10. Prioritise multiple tasks, manage changing workloads and respond effectively to urgent scheduling requests.

Essential Skills & Experience

1. Previous experience in an administrative, scheduling, planning or coordinator role.
2. Excellent organisational and time management skills with the ability to manage multiple priorities.
3. Strong communication skills with confidence handling telephone and email enquiries.
4. Experience scheduling appointments, allocating work or coordinating field-based teams.
5. Good knowledge of Microsoft Office, particularly Excel, Word and Outlook.
6. High level of accuracy with data entry, record keeping and administration.
7. Ability to work in a fast-paced environment while meeting strict deadlines and KPIs.
8. Strong problem-solving skills with the ability to resolve scheduling conflicts and prioritise workloads.
9. Professional and customer-focused approach when dealing with clients, tenants and stakeholders.
10. Ability to work independently as well as collaboratively within a team while maintaining attention to detail.

For more info can reach out to me on +44 161 527 9461 or jinal.shah@guidantglobal.com