Receptionist
Contract: Government
Location: Norwich, NR7 0HS
Hours of work: 40
Contract Type: Fixed Term Contract - 9 months
We are seeking a professional and customer-focused Receptionist to join the Workplace Experience team at a three-floor site where ISS manages the main reception service for the entire building.
As a key front-of-house representative, you will act as an ambassador for exceptional workplace experience, providing a welcoming and professional service to customers, building users, and visitors.
Job Description
We are looking for an individual who can quickly settle into a busy reception environment, working closely with the onsite Security Officer to ensure a seamless visitor experience.
Full training will be provided on site-specific systems and processes, and you will play an important role in supporting workplace activities, enquiries, and events across the site.
Key Responsibilities
- Deliver first-class customer service to all visitors, customers, and colleagues.
- Provide a warm and professional welcome as the main point of contact for requests and enquiries.
- Work closely with the security team to ensure all site processes are followed.
- Answer telephone and email enquiries, and support room bookings and room set-ups in a polite and professional manner.
- Support the onsite management team with events and workplace activities.
- Build positive relationships with visitors and customers, capturing individual requirements for future visits.
- Conduct building tours to ensure best practice standards are maintained and report any faults or concerns promptly.
- Provide support to the Workplace Experience team, including assistance with key events and cover during periods of annual leave.
Professional and Personal Competencies/Qualifications
- Strong interpersonal skills with the ability to build positive relationships with colleagues, clients, and visitors.
- Proven ability to multitask and manage competing priorities in a fast-paced environment.
- Quick learner who can adapt to new processes, systems, and working environments.
- Experience working within professional corporate sites while maintaining high standards of presentation and service.
- Excellent verbal and written communication skills with a customer-focused approach.
- Keen eye for detail and the ability to share observations and feedback effectively with colleagues.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com