Job Purpose Summary
To manage and execute international logistics operations, ensuring the accurate scheduling, coordination, and delivery of customer orders in line with service expectations and company standards. Act as a key liaison between 3PL warehouses, freight providers, internal stakeholders, and key customers across the UK, supporting EMEA, and other growing markets. Support the optimisation of logistics performance, and cost-efficiency while maintaining full compliance with import/export regulations and contributing to broader operational goals.
Role Responsibilities
- Coordinate inbound and outbound logistics operations across multiple regions, working with internal teams, customers, vendors, and transport providers to ensure smooth and timely deliveries.
- Regularly report on key logistics activities to support transparency and budget optimisation.
- Use SAP to manage orders effectively, including creating invoices, generating packing lists, releasing sales orders, and pre-alerting customers with delivery details.
- Apply logistics best practices to improve service and efficiency, supporting internal SOPs and company objectives.
- Monitor and coordinate shipments through CMS 3PL logistics hubs, ensuring on-time and in-full deliveries and proactively addressing any service issues or audit findings.
- Manage inbound and outbound customs clearance processes, ensuring accurate documentation, tariff classifications, and timely customs submissions in collaboration with brokers and freight partners.
- Collaborate with suppliers to improve vendor compliance, ensuring timely shipments, accurate documentation, and adherence to shipping and packaging requirements.
- Plan logistics activities for major retail customers in line with contractual SLAs, booking requirements, and delivery expectations to ensure service reliability.
- Stay informed on freight forwarder capabilities and the current shipping market to recommend optimal solutions for the business.
- Identify and implement effective solutions to logistics challenges while controlling costs.
- Maintain SAP purchase order ETAs using SHipNT dates for UK and EMEA distribution hubs.
- Optimise freight routes to balance delivery expectations with cost efficiency.
- Select and coordinate with appropriate freight carriers to consolidate shipments and improve logistics efficiency.
- Ensure full compliance with import/export regulations by collaborating with logistics partners and providing accurate documentation and clearance instructions.
- Manage delivery issues, including damage claims, short shipments, and over shipments.
- Coordinate volume planning with vendor managers, sales teams, customer hubs, carriers, and distribution partners.
- Provide essential logistics admin support to warehouse operations (e.g., labels, documents, shipment paperwork).
- Monitor logistics KPIs and performance, supporting continuous improvement initiatives and cost optimisation efforts.
- Understand and support the safe movement of Dangerous Goods within the UK and internationally.
Health and Safety
- Comply with the Health, Safety and Environmental Policies
- Drive a culture of safety and welfare, and upgrade existing processes to ensure the health and safety of employees
- Ensure safety is paramount at all times to all colleagues and visitors entering the warehouse
- Maintain confidentiality on all matters relating to the company, people and operation
Skills & Personal Attributes
Skills & Abilities
- Strong logistics and supply chain experience
- Working knowledge of import/export regulations and freight documentation.
- Experience in warehouse operations, including goods receipt, picking, packing, and despatch.
- Proficiency with Microsoft Office, WMS, and SAP systems.
- Experience with writing or following Standard Operating Procedures (SOPs).
- Strong analytical skills with the ability to interpret logistics data and deliver insights.
- Clear and professional communication skills, both written and verbal.
- Financial awareness and understanding of logistics cost impacts.
- Ability to manage multiple priorities in a fast-paced environment.
Attributes
- Hands-on and proactive with a positive, can-do attitude.
- Detail-oriented and organised with a focus on service and accuracy.
- Comfortable working independently and collaborating cross-functionally.
- Resilient under pressure and able to adapt to shifting priorities.
- Open to change and continuous improvement with a problem-solving mindset.
- Strong sense of accountability and ownership of tasks.
CMS believes that a diverse and inclusive workforce enriches and is integral to the success of our company. We value diverse opinions and perspectives, and therefore welcome candidates from all backgrounds including but not limited to, ethnicity, gender, age, nationality, culture, religious beliefs, sexual orientation and neuro-diversity.