Operations & Systems Manager

Hales Group are recruiting for an Operations & Systems Manager to join our client based in Halesworth, Suffolk.
  
This is an exciting opportunity to join a growing business in a newly created role where you'll work closely with the Directors and play a key part in improving systems, processes and operations across the company.
  
We're looking for an enthusiastic, technically minded individual who enjoys solving problems, working with data and finding better ways of doing things. This role would suit someone looking to take the next step in their career and gain exposure to multiple areas of a successful business, including systems, customer operations, reporting, compliance, logistics and process improvement.
  
This is a permanent, full-time position offering genuine long-term development and progression opportunities.
  
Key Responsibilities

Become the in-house expert for the company's ERP system
Support the onboarding and ongoing operational management of key customer accounts
Coordinate EDI requirements and customer-specific processes
Investigate and resolve operational, systems and process-related issues
Act as a key link between office, warehouse and external partners
Assist with software improvements, integrations and testing
Produce reports and analyse data using Excel and internal systems
Support KPI reporting and business performance monitoring
Maintain and organise technical, compliance and product documentation
Assist with customer questionnaires and compliance requests
Support export documentation, freight quotations and logistics administration
Identify opportunities to improve efficiency, automate tasks and reduce manual processes
Help standardise procedures and improve the organisation of business information
Support business projects and continuous improvement initiatives   
Requirements

Strong Excel and data analysis skills
Highly confident using IT systems and business software
Excellent problem-solving and troubleshooting abilities
Naturally inquisitive with the ability to investigate and resolve issues independently
Strong organisational skills and attention to detail
Ability to manage multiple priorities and projects
Confident communicating with colleagues, customers and external suppliers
Ability to work both independently and as part of a wider team
Positive attitude with a willingness to learn new systems and processes
Experience with ERP systems, EDI, Microsoft 365 or Power BI would be advantageous
Interest in automation, process improvement and AI technologies desirable    
Location - Halesworth, Suffolk
Hours - Full-time, Monday to Friday
Salary – Negotiable DOE
Contract - Permanent

Why work through Hales Group?
All our Consultants are committed, experienced and qualified, and have been supporting candidates across the area for many years. We treat candidates as our customers and aim to find the right job solution for you.
 
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