Location: West Brompton London – fully site-based
Working Hours: Monday–Friday
Salary: £65/70k per annum, negotiable for the right candidate. 25 days holiday.
Team: Responsible for an on-site team of approximately 10 engineers, supervisors, and support staff
Reporting to: Operations Management
The Role
We are looking for an experienced Contract Manager to take full responsibility for the day-to-day management and successful delivery of a large, fully site-based facilities and maintenance contract in West Brompton, which is a large mixed use development with over 300 units.
This is a hands-on management position, overseeing an on-site team of around 10 engineers and support staff, while acting as the key point of contact between the client, site team, contractors, and wider support functions.
The successful candidate will ensure that all planned, reactive and remedial works are delivered safely, efficiently, within programme and to a high standard, while maintaining strong client relationships and ensuring contractual requirements and KPIs are consistently achieved.
Key Responsibilities
Contract & Operational Management
Manage the day-to-day delivery and performance of the contract.
Ensure PPM, reactive and remedial works meet agreed KPIs and timescales.
Provide technical support, resolve site issues and ensure records are kept up to date.
Ensure all works meet company, client and Health & Safety standards.
Team Management
Lead and manage an on-site team of approximately 10 engineers and support staff.
Monitor performance, training, resources and development.
Maintain a professional, accountable and high-performing team.
Client & Contractor Management
Act as the main point of contact for the client and key stakeholders.
Manage client expectations and maintain strong relationships.
Oversee contractors and ensure work is completed to the required standard.
Manage issues, complaints and escalations effectively.
Commercial Management
Manage contract costs, profitability and performance.
Identify opportunities for additional works and improved efficiency.
Drive First Time Fix, minimise repeat visits and control wastage.
Compliance & H&S
Ensure compliance with Health & Safety, risk assessments and safe systems of work.
Maintain accurate compliance and audit records.
Proactively identify and resolve site risks.
Key Performance Areas
Contract & KPI performance
Team performance and engagement
Client satisfaction and retention
Contract profitability
PPM/reactive delivery
First Time Fix and reduced repeat visits
Compliance and Health & Safety
About You
We are looking for a confident and experienced Contract Manager who is comfortable taking ownership of a busy, complex site and leading a team of engineers.
You will ideally have:
Proven experience in contract or facilities management, ideally within a building services or hard FM environment.
Experience managing and developing an engineering team.
Strong technical knowledge and the ability to support engineers with fault finding and problem solving.
Excellent client and stakeholder management skills.
Strong commercial awareness and an understanding of contract profitability.
Excellent organisational and time-management skills.
Strong written and verbal communication skills.
Good IT and computer literacy.
Relevant technical or professional qualifications.
A proactive approach with the ability to identify problems and drive solutions.
The confidence to manage client expectations and take ownership of contract performance
Salary description
£67000.00 - £70000.00 per year