Are you a customer-focused individual with a passion for providing exceptional service? Our client, a well-respected organisation covering the Northumberland area for Housing and Development, is seeking a dedicated Part-Time Customer Service Administrator to join their vibrant team in Ashington.
Main Purpose of the Role:
In this pivotal role, you will support the Customer Service team in addressing tenant queries, fostering strong partnerships for a collaborative working environment. The position offers a flexible schedule, with hours from Monday to Thursday (1:00 PM - 5:30 PM) and Fridays (1:00 PM - 5:00 PM) totalling 25 hours a week, making it an ideal opportunity for those seeking a work-life balance. Salary £13.45 an hour.
Key Responsibilities:
Manage reception switchboard duties, ensuring a warm and professional greeting for all visitors and callers.
Provide general administrative support to enhance team efficiency and effectiveness.
Offer first-line solutions to tenants, striving to resolve queries promptly and effectively.
Handle confidential data with the utmost care and discretion, maintaining the integrity of information.
Utilise excellent communication skills to build rapport with tenants and colleagues alike.
Demonstrate competence in Microsoft packages; training will be provided on the organisation's internal systems.What Our Client Offers:
A welcoming and supportive work environment within a dynamic team.
Opportunities for professional development and training.
A competitive salary commensurate with experience.
The chance to make a real difference in the community by supporting housing and development initiatives.Who We're Looking For:
The ideal candidate will possess:
A strong customer service orientation, with a friendly and approachable demeanour.
Excellent communication skills, both verbal and written.
Proficiency in Microsoft Office applications and a willingness to learn new systems.
The ability to manage time effectively and prioritise tasks in a busy environment.
A commitment to maintaining confidentiality and professionalism at all times.If you are enthusiastic about contributing to a meaningful cause and possess the skills required for this role, our client would love to hear from you!
How to Apply:
Interested candidates are invited to submit their CV and a covering letter detailing their suitability for the role.
This is a fantastic opportunity to join a forward-thinking organisation that values its employees and is committed to making a positive impact in the community. Don't miss out on this chance to shine in a part-time role that offers flexibility and growth potential.
Take the next step in your career today!
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Salary description
£13.45 - £13.45 per hour