Location: Wellingborough, Northamptonshire
Contract Type: 3-Month Fixed-Term Contract (with possible extension)
Pay Rate: £13.50 per hour
Shifts: Weekends Only (Friday, Saturday, Sunday) | 8:00 AM - 4:00 PM
About the Role
In this role, you will act as the primary point of contact for our pub partners and drivers, providing top-tier support and ensuring daily logistics operations run seamlessly over the weekend.
Key Responsibilities
Query Management: Investigate and respond promptly to enquiries from pubs and drivers, ensuring all issues are handled within agreed Service Level Agreements (SLAs).
Communication: Liaise closely with internal departments to ensure any service issues or network updates are resolved and communicated quickly.
Administration: Process orders with high attention to detail and maintain accurate, up-to-date records on helpdesk and internal systems.
Compliance: Manage complaints professionally and maintain full audit compliance in line with company guidelines.What You'll Need
The Skills: Excellent listening and problem-solving abilities, with a natural talent for building quick rapport over the phone and via email.
The Mindset: A passion for delivering exceptional customer service while working effectively toward targets and KPIs.
The Tech Aptitude: Strong multitasking skills and the confidence to navigate multiple computer systems simultaneously.
The Flexibility: Available to work the weekend shift pattern (Friday, Saturday, and Sunday, 8:00 AM - 4:00 PM).
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Salary description
£13.50 - £15.00 per hour