Digital Adoption & Employee Experience Lead

Job Advert: Digital Adoption & Employee Experience Lead

Contract Length: 6 months +
Location: London
Working Pattern: 2-3 days per week in the office, via Umbrella company

Our client is seeking a dynamic and innovative Digital Adoption & Employee Experience Lead to enhance the digital experience of colleagues across EMEA. This pivotal role acts as the single point of contact for user insights, driving a user-centric culture within the organisation. If you are passionate about shaping employee experience through effective communication and strategic engagement, this opportunity is for you!

Key Responsibilities:

User Insights & Analytics:

Gather, interpret, and communicate user experience insights across EMEA.
Monitor satisfaction, sentiment, and behavioural trends using ITSM tools.
Build user personas and employ journey mapping to identify friction points and moments that matter.
Provide actionable recommendations based on user feedback.
Agile and Continuous Improvement:

Embed agile methodologies to prioritise insight-led actions.
Inform backlog prioritisation and sprint planning using user journey insights.
Continuously update communication materials through a test-and-learn approach.
DEX Brand & User Experience Communications:

Champion a user-centric culture by acting as a DEX Brand Ambassador.
Develop engaging communication standards aligned with the DEX tone of voice.
Tailor messaging based on user personas to enhance accessibility and clarity.
Toolkit & Resource Development for Adoption:

Design intuitive onboarding materials and guidance packs for digital tools.
Collaborate with various teams to ensure that all resources meet real user needs.
Maintain a library of enablement assets and measure their impact on adoption.
End-User Change Management:

Partner with project teams to ensure user needs are represented throughout the change process.
Develop and implement communication plans that prioritise the end-user experience.
Stakeholder and Cross-Team Collaboration:

Build strong relationships with ITSD teams to ensure insights lead to meaningful actions.
Advocate for users in cross-functional discussions to shape impactful decisions.
Key Requirements:

String understanding of Microsoft Suite and Windows technology / applications
Relevant experience in user experience, service design, internal communications, change management, or digital/IT service environments.
Strong understanding of user-centred design principles and their impact on communication and adoption.
Excellent written and verbal communication skills with the ability to create clear, engaging content.
Proficiency in stakeholder engagement and influencing without direct authority.Desirable Skills:

Knowledge of structured change methodologies and internal communications frameworks.
Experience in developing structured communication campaigns or adoption programmes.
Familiarity with data visualisation or reporting approaches to support effective communication.Personal Attributes:

A curious and inquisitive mindset with a keen interest in understanding user behaviour.
Proactive, self-motivated, and adaptable to changing business priorities.
Detail-oriented with a strong commitment to quality and continuous improvement.This is an exciting opportunity to drive meaningful change and enhance the employee experience within a forward-thinking organisation. If you are ready to take on this challenge and make an impact, apply now!

Please note: Occasional travel across EMEA may be required. Flexibility to support evolving business priorities is essential.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you